VIRGINIA A. PHAIR

**** ******* ****** *** · 725-***-****

adq3fu@r.postjobfree.com

I am seeking a position in office administration / clerical / or sales field, that will allow me to utilize my exceptional Human Resource and administrative skills to put more of a focus with-in customer service / client relations experience which helps enhance company growth.

EXPERIENCE

06/20 – 02/21

RESOLUTION SPECIALIST, Fidelity National Home Warrenty

Responsible for taking calls in a high-volume call center that helped home owners resolve complex repair issues on new homes or homes contracted under warranty. Problem solving was a key role of this position and getting work orders submitted in a timely fashion was of the essence in this role.

07/19 – 12/20

CSR TRAINING MNGR, Everise / C3

Training new hires on how to be a successful CSR in a high-volume call center environment. Medical billing and payment processing while following Hippa laws were requirements for all CSR and Managers.

09/2009 – 04/2019

OWNER / SUPERVISOR, PHAIR HOUSING SOLUTIONS, LLC

I owned and operated a full-service property management company that catered to individuals with challenged credit and had barriers to traditional housing. I created a network with-in non-profit organizations that utilized my services to house individuals that would in normal circumstances be denied housing.

EDUCATION

03/2010

AA - GENERAL, Seattle Central Community College

I have completed my AA degree with an emphasis in business administration. During the course of my studies I maintained a 3.5 GPA.

SKILLS

I have over 25 years office administrative experience in diverse business settings.

Typing speed 60 WPM.

Easy attributes of mine are working with in a diverse setting.

Closing & Contract negotiations.

Recruiting & Hiring

Knowledge with Microsoft suite, which includes outlook, word, excel, power-point & access.

Supervised a team’s performance and had the highest KPI performance in a call center environment.

Customer Relations.

Up to date in Hippa Laws.

ACTIVITIES

I am skilled in handling a variety of personalities with my experience in working in the social service field while connecting applicants, homeowners and non- profit organizations to funding that would place individuals in long term housing. I enjoy helping people and I have the ability to problem solve complex situations by finding solutions that are effective and practical to getting a task completed. I also understand that as an employee, part of my duties are to keep customers satisfied and safe, and to behave in a professional and polite manner to encourage customers return.

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