LaTangia Oliver

*** * *********** *** **

Compton, CA 90220

424-***-****

adq3f4@r.postjobfree.com

OBJECTIVE: Seeking an organization that needs a highly dedicated team member that will follow directions easily and contribute to improving areas that provide the opportunity.

EDUCATION:

Currently enrolled in USC Data Analytics Certification Program (Tableau, Python, SQL, DATA mining, and Coding

Western University of Health Sciences 2023

Master’s Trained Nurse

Current GPA 3.3

California State University, Dominguez Hills

Master in Negotiations Conflict Resolution & Peacebuilding

NCRC Mediation Certification June 2011 Rimini, Italy

University of Phoenix

Master’s in business administration

Completed June 2009

California State University Fullerton

Bachelor’s in communications concentration in Journalism

Completed May 2006

UNITED STATES ARMY NATIONAL GUARD OFFICER (part-time)

Job title: Human Resource Manager/Personnel Strength Manager

Enlisted 08/08-05/19

Created dispute templates for 5 plus reason codes.

Recovered $15,000 in deductions for fraudulent transaction, Unrecognized charge, and Reoccurring Billing after 3 months of employment using my dispute templates.

The above reason codes are the most difficult to win and have a less than 50% win-rate.

Created a chargeback database that other teams can utilize the data.

Assigned the role of customer set up and account fraud utilizing new fraud detection software and account management.

EXPERIENCE:

Century Snacks

Collections &Trade /Accounting Analyst, Commerce, CA 02/19-present

Collect payments, research chargebacks, and review, update, and analyze for erroneous credits on the customer account ledger.

Work directly with Walmart, Amazon, CVS, Albertson, etc.

Assist in establishing the collection payment process and chargeback review report for the oversees account management team.

Validate, monitor, and create payment request for the Trade Deals established with our 100 plus accounts.

Work directly with the CFO of the organization.

Analyze the customer sales data and create reports to show the numerical/monetary benefits of our rebate contracts with our Amazon account.

Bugaboo International

Logistics/Chargeback Analyst, El Segundo, CA 01/16-12/18

Worked as Logistic Analyst for the largest accounts in North America (SAKS, Bloomingdales, Nordstrom, and BuyBuyBaby)

Created reports that includes sales data, customer orders, back orders, customer credits, and chargebacks associated with the related orders.

Created and implemented the chargeback receivables process.

Garnered all the chargeback deductions for the year.

Organized the data by account, account manager, date received, date disputed, and dispute status.

Managed a weekly 30min brief that included myself, Logistics Manager and Accounts Receivable Manager to share, discuss, and get others involved in resolving the chargebacks.

Completed courses

In progress courses

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