Receivable Manager Resource
Resume:
LaTangia Oliver
Compton, CA 90220
**************@*****.***
OBJECTIVE: Seeking an organization that needs a highly dedicated team member that will follow directions easily and contribute to improving areas that provide the opportunity.
EDUCATION:
Currently enrolled in USC Data Analytics Certification Program (Tableau, Python, SQL, DATA mining, and Coding
Western University of Health Sciences 2023
Master’s Trained Nurse
Current GPA 3.3
California State University, Dominguez Hills
Master in Negotiations Conflict Resolution & Peacebuilding
NCRC Mediation Certification June 2011 Rimini, Italy
University of Phoenix
Master’s in business administration
Completed June 2009
California State University Fullerton
Bachelor’s in communications concentration in Journalism
Completed May 2006
UNITED STATES ARMY NATIONAL GUARD OFFICER (part-time)
Job title: Human Resource Manager/Personnel Strength Manager
Enlisted 08/08-05/19
Created dispute templates for 5 plus reason codes.
Recovered $15,000 in deductions for fraudulent transaction, Unrecognized charge, and Reoccurring Billing after 3 months of employment using my dispute templates.
The above reason codes are the most difficult to win and have a less than 50% win-rate.
Created a chargeback database that other teams can utilize the data.
Assigned the role of customer set up and account fraud utilizing new fraud detection software and account management.
EXPERIENCE:
Century Snacks
Collections &Trade /Accounting Analyst, Commerce, CA 02/19-present
Collect payments, research chargebacks, and review, update, and analyze for erroneous credits on the customer account ledger.
Work directly with Walmart, Amazon, CVS, Albertson, etc.
Assist in establishing the collection payment process and chargeback review report for the oversees account management team.
Validate, monitor, and create payment request for the Trade Deals established with our 100 plus accounts.
Work directly with the CFO of the organization.
Analyze the customer sales data and create reports to show the numerical/monetary benefits of our rebate contracts with our Amazon account.
Bugaboo International
Logistics/Chargeback Analyst, El Segundo, CA 01/16-12/18
Worked as Logistic Analyst for the largest accounts in North America (SAKS, Bloomingdales, Nordstrom, and BuyBuyBaby)
Created reports that includes sales data, customer orders, back orders, customer credits, and chargebacks associated with the related orders.
Created and implemented the chargeback receivables process.
Garnered all the chargeback deductions for the year.
Organized the data by account, account manager, date received, date disputed, and dispute status.
Managed a weekly 30min brief that included myself, Logistics Manager and Accounts Receivable Manager to share, discuss, and get others involved in resolving the chargebacks.
Completed courses
In progress courses
Contact this candidate