Entry Specialist Customer Service

DENISE KAUFFMAN

**** * ******** *****, ***** Valley, AZ 86323 928-***-**** ********@*****.***

Skilled Office manager with 11 years experience in Pharmaceutical industry. Familiar with inventory, ordering, invoicing, billing third party, reconciling payable reports, maintaining accounts, flow charting/logging monthly payments, daily sales reporting, and budgeting. Positive and upbeat with excellent interpersonal communication skills.

Data entry specialist

Formulated worksheets and calculations

Inventory maintenance system

Daily Sales Reporting

Cash Flow analysis

Account reconciliation

Tax reporting

Annual Inventory reports

Vendor invoice processing

General Ledger accounting expertise

Bookkeeping

Committed to quality assurance

Computer proficiency

Filing systems expertise

Paperwork processing

Office Manager/Specialty Compounding Technician, 03/2013 to Current PRESCOTT COMPOUNDING PHARMACY – Prescott, AZ

Set up and modified patient profiles in pk software system to include current information such as medications and insurance details.

Formulated worksheets and calculations for compounding. Daily Sales Reporting

Generated and submitted invoices

Reporting A/R and A/P status

Laboratory work competency

Retail Pharmacy procedure knowledge

Medication Compounding Expert

Prescription drug labeling

Stocked, labeled and inventoried medication to keep accurate records. Resolved non-routine issues like third-party billing, computer system and customer service issues. Ensured proper entry and processing of patients' prescriptions into internal system. Answered incoming phone calls and addressed questions from customers and healthcare providers. Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

efficient.

Pharmacy Technician, 12/2011 to 12/2012

CVS – Prescott, AZ

Compounded medication and retail pharmacy

Pharmacy Technician, 01/2008 to 12/2011

GOODWIN STREET PHARMACY – Prescott, AZ

Provided friendly customer service at prescription drop-off and pick-up counters. Sterile and non-Sterile compounding.

Entered new patient profiles and prescriptions into medication input software system. Accurately recorded compounded products and prepared appropriate labels. Maintained proper compliance logs, including for refrigerator temperatures and hood maintenance. Maintained drug inventory levels by ordering necessary medications and supplies, and verifying deliveries against purchase orders.

Verified patient data and billing information.

Verified accuracy and completeness of information on prescription and refill request. Maintained proper storage and security conditions for all drugs. Mixed various pharmaceutical preparations according to written prescriptions. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.

Strictly maintained customer and patient confidentiality. Retrieved, counted and measured drugs and capped and uncapped vials and bottles. Promptly referred all doctors\' calls and customers\' medical questions to the pharmacist on duty. Labeled all products appropriately, including cautionary and auxiliary labels. Communicated with all customers and staff in a pleasant and professional manner. Precisely processed third party prescriptions and managed adjudication review. Calculated, weighed, measured and mixed ingredients with expert precision. Work Director, 08/1989 to 06/2006

Union Bank – Oakland, CA

Monitor Work Flow distribution for 17 tellers

Tracks Cash Vault activity accurately

Monitor teller entries, teller generated reports, balance sheets, and computer reports General Ledger balancing and shift balancing

Performs secondary verification of differences

Teller training, work schedules, and production reports Researching Customer differences for customer service Troubleshooting out of balance situations and resolution of issues effectively Eൽඎർൺඍ ඈඇ

Bachelor of Science: Chemistry

San Francisco State University - San Francisco, CA Bachelor of Science: Chemistry

Waynesburg College - Waynesburg, PA

Bachelor of Science: Chemistry

Penn State University - Uniontown, PA

Pharmacy Technician Certificate & Arizona State Board of Pharmacy License Cൾඋඍ ൿ ർൺඍ ඈඇඌ L ർൾඇඌൾඌ

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