Customer Service Credit Analyst

Eric Klatzke

**** ****** ******, *********, ** **509

513-***-**** ● *******@*****.***

PROFESSIONAL EXPERIENCE

Collections/Auditor 8/2012-Present

Aramark Uniform Services, Lexington, KY

Audit internal write off transactions for proper authorization, audit bad debt accounts for completion, audit free service for completion and correct amounts

Prepared delinquent accounts for placement with outside collection agencies

Prepare bankrupcty writeoffs for review and processing

Liaison with the company bankruptcy counsel, providing the necessary information for the bankruptcy process (account balances and agings, information for preference payment defenses, etc.)

Process customer (both internal and external) requests for invoice copies, account reconciliation, payment research

Performed day-to-day activities that ensured effective account management of assigned collection accounts

Reviewed open A/R for all assigned accounts and prioritized collection activities to maximize cash collections

Communicated via phone conversations, email, fax and letters with customers concerning status of invoice payments

Performed reconciliations for assigned accounts to maintain accuracy

Followed up on collection calls with customers (external and internal)

Interfaced with Sales, Operations and Finance departments to resolve billing, collection and credit issues

Credit Analyst 5/2007 - 7/2012

Taylor & Francis Group, Florence, KY

Accounts receivable, collections, customer service for 3000+ open accounts

Evaluate accounts for continued open credit

Analysis of finances to determine credit limits for customers

Conduct cash flow analysis for Barnes & Noble, Baker & Taylor and Coutts Library Service

Review data (D&B reports, references and financial documents) to assign credit limits to customers

Negotiate yearly settlements with large customers (Barnes & Noble, Baker & Taylor)

Process requests for refund of credit balance accounts

Bookkeeper, Volunteer 5/2010 - 8/2010

The Thank You Foundation, Westchester, OH

Bookkeeping for non-profit organization

Trained Office Manager in QuickBooks

Processed AR, AP, financial reporting for Board and 990 tracking

Horticulturalist 5/2001 - 12/2006

Triple Crown Country Club, Union, KY

Design, installation, and maintenance of all landscape plantings

Procurement for department within budget guidelines

Equipment maintenance during off-season

Customer Service Manager 2000-2001

ICC Chemical, Cincinnati, OH

A/R, collections, order processing, invoicing, check processing

Analysis and recommendations for third party collections, release of held orders

EDUCATION

Bachelor of Business Administration 2006

Minor in Accounting and Finance

American Intercontinental University, Atlanta, GA

Graduated Summa cum Laude (3.9 GPA)

AWARDS: ● Dean’s List, American Intercontinental University

● President’s Award, Beckfield College, All attended quarters

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