Asia Montgomery

Customer service Representative seeking a company where I can grow both personally and professionally.

Oklahoma City, OK 73112

adq3dx@r.postjobfree.com

+1-405-***-****

Customer Service Representative (CSR)

● Willing to take on additional responsibilities and challenges

● Displays excellent time management with high attention to detail

● Works effectively as a team member

● Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible

● Possess effective planning, organizational, communication, presentation and interpersonal skills Work Experience

Delivery Driver

DoorDash - Oklahoma City, OK

January 2022 to Present

1. Brand management and product merchandising

• Resolved customer complaints

• Maintained accurate inventory count

• Delivered merchandise to clients

• Completed daily pre and post-trip inspection checklist

• Maintained a record of 3 percentage of correct deliveries Receptionist

What's Happening Singles Club - Dardanelle, AR

August 2003 to July 2008

● Schedule appointments and maintain and update appointment calendars

● Hear and resolve complaints from customers or the public

● File and maintain records

● Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area

● Schedule space or equipment for special programs and prepare lists of participants

● Performing Administrative Activities

● Communicating with Supervisors, Peers, or Subordinates

● Establishing and Maintaining Interpersonal Relationships

● Documenting/Recording Information

● Scheduling Work and Activities

● Experience with: Corel WordPerfect software, Desktop computers, Email software, Microsoft Word, Personal computers

Administrative Assistant/Receptionist

Integrated Media Concepts - Russellville, AR

August 2001 to February 2002

● Operated fax machines, copiers, phone systems, computers.* Scheduled appointments.* Answered phones and assisted callers.* Greeted visitors.* Sent out mail with all needed information and attachments.* Made travel arrangements.* Used computers for word processing.* Reviewed work done by others to check for grammar.* Took meeting notes.* Contacted vendors for price quotes.* Reserved meeting spaces.* Organized office supplies. Telephone Sales Representative

Heritage Corporation - Russellville, AR

April 2000 to February 2001

● Language skills: No, just English and very little Spanish .* Called potential customers.* Solicited orders by phone.* Responded to customer concerns.* Requested charitable donations.* Answered customer questions.* Inputted orders into computer.* Met productivity goals.* Demonstrated ability to work under pressure.* Exhibit strong customer service skills. Education

Associate's in Computer Networking

University of Arkansas - Fayetteville, AR

May 2003 to August 2008

Russellville High School - Russellville, AR

May 1999 to August 2002

High School Diploma

General High School

Skills

• Telemarketing

• Word Processing

• Delivery Driver Experience

• Driving

• Presentation Skills

• English

• Computer Operation

• Spanish

• Administrative Experience

• Typing

• Microsoft Word

• Event Planning

• Sales

• Computer Skills

• Microsoft Powerpoint

• Communication Skills

• Cold Calling

• Clerical Experience

• Time Management

• Research

• Merchandising

• Microsoft Office

• Management

• Personal Assistant Experience

• Upselling

• Negotiation

• QuickBooks

• Computer Literacy

• Customer service

• Intake (5 years)

• Leadership

• Data Entry

• Microsoft Outlook

• Human Resources

• Office Management

• Fundraising

• Accounts Receivable

• Accounts Payable

• IT Support

• B2B Sales

• Branding

• Technical Support

• Help Desk

• Training & Development

• Project Management

• iOS

• Zendesk

• Account management

• Zendesk

• Customer support

• Business Development

• Network Support

• LAN

• Computer Networking

• Salesforce

Languages

• English - Expert

Links

http://adq3dx@r.postjobfree.com

Certifications and Licenses

Ad

Present

Work Keys

Present

OSHA 10

Present

Groups

Entrepreneurship For You Group

Present

Online weekly meetings that help new to intermediate individuals meet and Excel their goals when learning about how to propose new business ideas and find support and resources from in a healthy forum.

Additional Information

Presently seeking to nurture a continuing career development path as a customer service representative / it support specialist, that finds engaging with others -including business professionals and customers alike- both fulfilling and are welcomed challenges each day. Looking to create a solid foundation and future within a company where I can grow both personally and professionally and meet personal goals that enable myself and my company to be the best possible versions ourselves ultimately complimenting the company beautifully, With a rigorous willingness to constantly learn, approachability that enables trusted consumer relationships that develop residual business and business partners - I believe in a job well done and find nothing more fulfilling than creating and executing projects be it within either a group setting or individually. Career development and having focus on a vision for what I want my ultimate career scenario to look like takes strong work ethic and commitment that I am willing to give each day. Meeting goals gives me purpose and inspires co workers alike- With more than 3 years of Business development and B2B sales experience along with the ability to adapt and excel within various work environments or individually / independently. Along with my bachelor's degree I am handy with Ms windows and many other computer applications. High attention to detail and patient pay off a great deal within this industry and deliver satisfactory results for our customers as well. I believe in inclusive this, motivating others and remaining always willing to learn. By the way,nice to meet you, my name is Asia Montgomery.

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