Customer Service Branch Manager

DONIA NICOLE KILE

**** ****** **** ** • Knoxville, TN 37918

Phone 865-***-**** • E-mail *********@*********.***

OBJECTIVE

To obtain a position with a world class company that will utilize my energetic, managerial and communication skills

EDUCATION

ITT Technical Institute, Knoxville, TN Graduated: 09/2011 (Salutatorian)

Bachelor of Applied Science, Project Management Member of PMI

SKILLS

Ability to establish priorities, work independently, and proceed with objectives without supervision

Coordinate various projects

Excellent Customer Service

Excellent attention to detail

Multi-task orientated

Management skills

Able to work in team environment

Professional image

Leadership training

Advanced MS Word, Excel, PowerPoint, and Outlook

PROFESSIONAL EXPERIENCE

ATM Solutions (Regional Manager) (May 2013-Present)

Create and manage new client accounts

Assist sales representative to acquire new accounts

Analyze and balance labor

Recruiting/conduct interviews/hiring/semi-annual and annual evaluations

Manage P/L

Review and manage progress of various projects for accuracy and ensure deadlines are met

Review re-routing and scheduling for routes and employees for efficiency

Contact/meet with customers to ensure quality and efficiency are meeting their expectations

ATM Solutions (Assistant Manager) (May 2008-May 2013)

Problem solving for technical service on various types of equipment

Coordinate and implement various projects

Re-routing and scheduling for routes and employees

Coordinate and assign service to technicians

Manage progress to completion for de-installs and new installs of equipment

Maintain status logs for all service of equipment and fleet maintenance

Perform audits and route surveillance to ensure policy and procedure is followed

Train new employees on all job duties/ train existing employees on new procedures

Loomis (Area Manager) (Jan 2000-May 2008)

Responsible for scheduling, new accounts, billing, petty cash fund, account payables, and payroll

Correspond with customers answering any inquiries and resolve customer’s issues (problem-solving)

Ensure work has been performed to the customer’s expectations (Quality Management)

Ensure deadlines were met by all CMS (Cash Management Services) employees

Review all reports produced by the balance and audit specialist for accuracy

Monthly audits for cash and coin

Train upcoming CMS supervisors

Correspond with sales manager in regards to service, bidding, and scheduling for a new customer

Manage and forecast P & L to ensure monthly goals were met to maintain cost control

Track productivity and efficiency

Give monthly performance evaluations as well as conduct monthly improvement meetings

Provide administrative support for; mail handling, supply control and purchasing, employee time sheets, expense reports, entering of project data, invoice and P.O. research, recruiting, conducting interviews, exit interviews, event planning and all other necessary communications internally and externally

Assist branch manager in the accurate and timely sending of information to the home office including: expense reports, time sheets, project reports, and all accounting reports necessary for billing, accident reports, new hire information, and special projects as assigned

Recognition

September 2011

Salutatorian of ITT Tech, Academic Excellence, Highest Honors

August 2011

Best Customer Service Award

March 2007-March 2008

Led the CELT (Cash Executive Leadership Team) Team who brought several new cost-cutting ideas and programs to Loomis

November 2007

Created a billing template to capture missed revenue which gained the company around an additional $8,000 a month

September 2004

Best Customer Service Award

January 2001

Employee of the Month

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