Associate Store Customer Service

John Womack

Killeen, TX ***** 254-***-****

*******@*****.***

www.linkedin.com/in/john-womack-352562189

Committed to Superior Training and Development and HR Functions

Talented Manager with expertise in assisting employees align with business objectives. Proficient at organizing training, development, and team building initiatives to cement goals and drive competitive growth. Organized and creative with strong leadership and collaboration skills. Intelligent Industrial Organizational Psychology professional comfortable employing sound research methodologies to maximize workplace mental health in stressful work conditions. Adept at reviewing the latest industry psychological research to stay abreast of the newest findings. Understanding of how to improve industrial behavior performance results and productivity. Practitioner of business operations and retail strategies based on performance data, market demands and industry best practices.

Significant Accomplishments:

Cross-collaborative leader, proven to motivate and promote the skills of colleagues through hands-on training and mentoring.

Talented manager who can successfully forge relationships with partners and build consensus across organizational levels.

Distinguished communicator with the ability to deliver compelling pitches and presentations to diverse clients and customers.

Outstanding knowledge of developing training activities and facilitating in improvement

Recognized by senior managers for effective mentorship, training and development of associate staff.

Recognized by senior managers for exceeding performance expectations.

Regularly achieved and exceeded personal monthly and year-end sales quotas.

Proficient critical thinking and situation analysis skills

CORE Competencies

Team building strength

Process improvements

Strategic thinker

Performance-minded

Improvement plans

Remarkable ability to communicate with various members of team

Amazing communication skills in both oral and written forms

Solid understanding of HR technologies

Administration of psychological testing instruments in the industrial environment

Sound interpretation of results and recommendations for improvement

Measurable results in increased performance and resultant workplace positivity

Extensive knowledge of personnel selection research and methodology

CAREER HISTORY

OVER THR ROAD TRUCK DRIVER, Cfi, Joplin, MO, 2019 to 2021

Traveled all 48 states delivering freight

Managed BOL’s ensuring bills match the freight being transported

NIGHT OPERATIONS MANAGER, Lowe’s Home Improvement, Killeen, TX, 2019 to 2019

Coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.

Planning, scheduling, monitoring, and successfully implementing all non-selling operations in the back end and front end of the store, facilitating the stores ability to provide a superior customer shopping experience and maximize sales and profitability.

Collaborate and communicate with other Department Supervisors and Assistant Store Managers to determine the most effective methods for meeting service, operations, and safety objectives.

Continuously drive efficiencies and be able to teach others the skills needed to maintain effective store operations.

ASSISTANT STORE MANAGER, Lowe’s Home Improvement, Killeen, TX, 2016 to 2019

Supervise 150+ employees to optimize team service delivery, quality control measures and performance goals.

Direct retail store business operations; merchandise planning, staff management, sales, and customer relationship management.

Consistently provide key store supervision, maintaining corporate policies and new store policy implementation.

Thoroughly manage store merchandise, inventory control, loss prevention and product display by strategizing visual layouts to advance retail advertising and increase sales.

Prepare employee work schedules, efficiently allocating duties to maximize work hours and cost savings.

Communicate advantage of products to prospective customers satisfying all needs while conducting customer service reviews and assisting with complaints, as well as utilizing service and performance data to inform future strategies.

Assisting HR manager with the recruitment, selection, interview, and training processes.

DEPARTMENT SUPERVISOR, Home Depot, Killeen, TX, USA, 2005 to 2016

Served as Department Supervisor managing critical areas of retail store operations.

Managed store P&L, inventory, sales, cash flow, staff coordination and customer relations.

Directed associate store staff to execute corporate strategies and deliver sales results.

Ensured high quality control standards for merchandising, inventory control and loss prevention; reduced revenue loss caused by theft and fraud.

Successfully managed store premises and grounds in compliance with safety and corporate security practices.

Assisted with inventory pricing, audit preparation and cash management.

Education PROFESSIONAL Affiliations

Master of Science in Industrial/Organization Psychology

Capella University, Minneapolis, MN; Graduated: 2019 GPA: 3.6

Bachelor of Science in Psychology and Clinical Psychology

University of Phoenix, Austin, TX, Graduated: 2016 GPA: 3.7

Member of the Society of Industrial/Organizational Psychology (SIOP)

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