Customer Support Care

CURRICULAM VITAE

Soniya Singh .H

MOBILE : +91-978*******

EMAIL : **********@*****.***

OBJECTIVE:

Seeking a position in a company that seeks an ambitious person where, acquired skills and education will be utilized to increase company efficiency and productivity thereby contributes to the success of the Organization. EDUCATION QUALIFICATION:

WORK EXPERIENCE:

Worked as Customer Support Executive from ITTI Private Limited, Bangalore. From July 2011 till Aug 2013

Client Place :

Hindustan Unilever Limited

Application Support and Development Centre (ASDC)

Prestige Shantiniketan

Bangalore -560036

Exam Passed Name of the

Institution

Name of the

Board

Year of

Passing

% Of Marks

Obtained

B.Sc

Government

First Grade College,

KR Puram

Bangalore

University.

2011 79%

PUC

Government Girls

Higher Secondary

School,

TamilNadu

TamilNadu

University.

2007 70%

SSLC

Sarvodaya School,

KR Puram.

Karnataka SSLC

board.

2005 79.86%

JOB PROFILE:

• Prepare Yearly, Monthly and Weekly Country reports and ASDC support reports based on the input from different teams.

• Working / Process experience with Remedy 7.0 Management Tool ( Incident & Service Request Management ).

• Reporting to Onsite and Offshore Managers on periodical basis on the reports done and the team work status.

• Provide solution to the clients / customers from abroad on and as needed basis through video call and chat support.

• Preparing brochure and maintaining Standard training kit related to Customer Care activities.

• Maintaining the Internal Customer Care process / Awareness compliance.

• Maintaining the (Master Inventory) database of every team member of ASDC from different teams.

• Managing Infrastructure client requirements for the team members of different teams.

• Maintaining and Managing the Call management tool of ASDC.

• Client Interaction, Handling E-mails and Call Handling.

• Communication with stake holders & delivery of their requirements. WORK EXPERIENCE:

Worked as Admin in IEGLO DEVELOPERS, CV Raman Nagar, Bangalore. From Sep 2010 till March 2011

JOB PROFILE:

• Maintaining database of Customers and Preparing Payment Receipts.

• Preparing brochure about the components which the new Customers / clients shall know more about the Organization and the developments.

• Drafting Agreement of Sale, Construction of Sale & Sale deed of customers.

• Maintaining the confidential client details, Commission cheque details and accounts of the suppliers in up-to-date filing system

• Client interaction, Call handling and respond the E–Mails.

• Dealing with Vendor and maintaining the petty cash and Stationery. TECHNICAL SKILLS:

• C, C++.

• Visual Basic.

• Basics of JAVA.

PROJECT:

ONLINE EXAMINATION :

This is a Visual Basic Application which is user friendly and is designed in such a way that a student can attend objective type question examination easily. PERSONAL PROFILE:

Name : Soniya Singh .H

Date of Birth : 13-2-1990

Husband Name : Hari Singh

Mother Tongue : Hindi

Languages known : English, Hindi, Kannada, Tamil, Telugu. My Strength : Hard working, Ability to work in team. Adaptable to different working conditions.

DECLARATION:

I hereby declare that the particulars given above are true and correct to the best of my knowledge and belief.

PLACE: Hosur, Tamil Nadu SONIYA. A

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