Power Electric Information Officer

Steve P. Eiserling

CIO CTO VP of Technology Director of IT

Las Cruces, NM 88011 575-***-**** **********@*****.*** PROFESSIONAL SUMMARY

Visionary transformational leader with over 30 years of enterprise IT operations, software development, hardware development, consulting, and information technology experience in start-up to Fortune 500 environments. Extensive experience directing multiple cross-functional teams in the design, architecture, development, and integration of leading- edge technology solutions. Expert at introducing technology programs that exceed data compliance regulations, modernize operations, create innovation, and advance business strategy. Seasoned team builder focused on developing the highest performing leaders and promoting a culture of excellence. CORE PROFICIENCIES

EXPERIENCE

Chief Consultant MyTility, LLC., Las Cruces, NM 2004 - Present A project-based consulting firm created to provide management and IT consulting services.

• Successfully consulted with many clients and multiple projects ranging from small business start-up needs to Fortune 500 companies. Was the only external technical resource that Waste Management trusted with their ERP selection process.

• Services provided: process review / development (internal & external), software & hardware needs identification / selection, software & hardware implementation, systems & process training, business communications workshops, market identification, niche marketing & sales, and many others.

• Trans Power Electric: Moved company to cloud-based email system, installed VOIP phone system at multiple locations, reviewed all company processes, created new accounting standards (chart of accounts

& job costing codes), and processes to be utilized in a new accounting solution, helped create and perform management off-site, assembled and lead company through accounting software selection process with 6 potential packages, and provided daily IT support for company.

• Border International: Provided Business Intelligence reporting system development and support to drive reporting and assist in management making decisions. Management was so impressed with initial presentation, they insisted on implementing the new solution even though there was 2 years left on the existing solution’s contract.

Chief Information Officer Electronic Caregiver Inc., Las Cruces, NM 2018 - 2020 A ten-year-old startup that is aiming to redefine healthcare by developing solutions that meet the world’s healthcare needs with real-time remote monitoring and AI interaction.

• Managed the growth of the company from 60 employees at hire date to nearly 150. In the timeframe direct reports grew from the initial 3 to upwards of 40. The company saw year over year growth of 39% in 2018, 100% in 2019, and are projecting over 100% in 2020.

• In my tenor at ECG, our product offerings grew from a single emergency pendant, to a portfolio of six offerings ranging from Advanced Remote Patient Monitoring to an extensive pre-screening app to help Steve P. Eiserling 575-***-**** **********@*****.*** Page 2 large venues and their customers return safely from the isolation of COVID-19. Three of the new offerings were conceived and developed in 2020, during the COVID-19 pandemic.

• Initially hired to resolve issues with the internal billing/commissions software within a six month timeframe. Directed and managed a team of three developers that provided the fixes and received acceptance criteria from all departments within two months. This resulted in improving billing and commissions generation from 85% incorrect the week prior to arrival, to over 99% correctly generated.

• Within the first six months, initiated an audit of all the company’s cloud service usage and, as a result, lowered the company’s cloud expenditures by 33%, while increasing security, availability, and visibility.

• The company had no internal IT support personnel or in-house IT expertise. Hired and trained an entire IT support Team, created IT policies & procedures, established vendor relations, implemented hybrid AD infrastructure, standardized the company on Microsoft Office 365, established the ECG-HQ.com domain with SSO, then migrated all users and services off the legacy LifeSupportMedical.com domain.

• There was no redundancy in the existing LAN or WAN infrastructure, so contracted with another broadband provider and established a true load-balanced with auto-failover infrastructure, while also implementing a true cybersecurity infrastructure and policies limiting the corporate network’s use to business only traffic.

• The company was not aware of HIPAA compliance and, upon being given the role of HIPAA Security Officer, I created corporate HIPAA policies and performed an audit to find that many measures had to be implemented to achieve compliance. Contracted physical badge-based and video security measures installed along with a complete rewrite of many of their applications, which was also put in charge of managing.

• Migrated the company from multiple smaller providers to RingCentral to provide better control and reporting as well as lowering cost of telephony services provided.

• Successfully designed and implemented an expansion of the customer support / warehouse team and created a functional facility in an available building next to the headquarters, with all the new building infrastructure, IT/telecom infrastructure, physical security, and cybersecurity measures employed correctly.

Founder / CEO VR Health Journeys Corp, Las Cruces, NM 2016 - 2018 Founded to research and develop potential health / life improving solutions utilizing VR / AR.

• Received National Science Foundation grant.

• Competed and won the NMSU Aggie Shark Tank, winning both Shark Favorite and Crowd Favorite.

• Managed and provided the vision / direction to the team of developers consisting of six professionals from healthcare to artistic.

• VRHJ supplied hardware and expertise with virtual reality into healthcare facilities. Instructor of IT Vista College Computer Career Center, Las Cruces, NM 2017 An accredited for-profit institution with accelerated courses that are condensed into 5 week, 4 days/week, 4 hours/day curriculums, which is a very fast pace, especially for technology classes.

• Student ages ranged from 19-54 and were from every walk of life.

• Had to teach the first three days of class off the top of my head, since no books or materials were provided ahead of time. Students were very impressed to see all the material taught was in their books.

• Taught multiple classes: Windows 7, Windows 10, Tech Troubleshooting, Networking, Advanced Networking, and Windows Server

Steve P Eiserling 575-***-**** **********@*******.*** Page 3

• Received some of the best student reviews (according to the Director of Education), which were conducted for every class.

• Helped place some students in internship positions.

• Was involved in helping to attract more internship opportunities by providing in-person presentations to local companies.

* More experience dating back to 1990 is available upon request. EDUCATION CREDENTIALS

Bachelor of Science in Information Systems, New Mexico State University, Las Cruces, NM o Minored in Accounting, nine credits remaining

o Member of Beta Alpha Psi

o Member of the Collegiate Entrepreneurs’ Organization (CEO) o Member of the Association of IT Professionals (AITP) o Crimson Scholar Honors Student for four semesters o Chancellor for the Engineering Physics Department for the Order of the Coif o Business College Representative for Student Technology Advisory Committee (STAC) o Engineering College Representative for Student Technology Advisory Committee (STAC) o Conceived, proposed, and jointly designed a Solar Work Center outdoor recharging station for NMSU for three years

Telecommunications Management, DeVry University, Addison, IL o Cumulative G.P.A: 3.56

o Dean’s List every semester completed

PATENTS / RESEARCH PROJECTS

• United States Patent #6,754,346, Method for tracing the distribution of physical digital media

• Personal Research:

o The physical and psychological effects of VR on populations living in long-term care facilities o The effects of immersive experiences on building and retaining memories VOLUNTEERISM / COMMUNITY LEADERSHIP

• Volunteered during holiday season at the El Caldito Soup Kitchen by preparing and distributing food for lower socioeconomical communities.

• Founding membership in Cruces Creatives, a local non-profit makerspace opened in 2018. When first starting out Cruces Creatives was struggling financially and convinced ECG to utilize their staff and facilities to design and build the very first Addison Virtual Caregiver prototypes, alleviating the financial issues that were plaguing the startup makerspace at the time and establishing them as a local place to do prototyping. Requested to teach various classes ranging from IT / computer literacy to VR/AR training.

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