Customer Service Cashier Team

Jeffery Suniga

Retail Management

Address San Jose, CA, 95133

Phone 408-***-****

E-mail *********@*****.***

Highly experienced retail sales professional known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Highly motivated graduate with a Bachelors of Science in Environmental Science. Dedicated to delivering top-quality work for clients through creative problem solving and innovative solutions. Hardworking and driven to work quickly and effectively on projects in all types of environments.

Skills

Positive and engaging demeanor

Self-directed learning

Reliability

Approachability

Verbal and written communication

Microsoft applications proficiency

Organization and Time Management

Merchandising

Staff training/development

Effective leader

Inventory management

Energy usage strategy

Client consulting

Energy modeling

Environmental problems analysis

Classifying waste

Energy conservation

Sustainable products

Reducing environmental impact

Work History

2010-05 - 2021-10

Retail Associate

Costco Wholesale Corp, Santa Clara, CA

Maintained clean sales floor and straightened and faced merchandise.

Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Stocked merchandise, clearly labeling items, and arranging according to size or color.

Informed customers of current store promotions to encourage additional sales purchases.

Increased sales by offering advice on purchases and promoting additional products.

Answered questions about store policies and addressed customer concerns.

Helped customers complete purchases, locate items and join reward programs.

Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.

Operated POS terminals and cash drawer balancing.

Assisted customers by answering questions and fulfilling requests.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Submitted reports to senior management to aid in business decision-making and planning.

Recruited, hired and trained 10+ associates to develop into productive team members with excellent product knowledge.

2008-05 - 2009-08

Head Cashier

The Home Depot Inc, San Jose, California

Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.

Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.

Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.

Kept orderly and accurate accounting records by monitoring sales documentation.

Fostered positive work environment by consistently treating all employees and customers with respect and consideration.

Education

2007-08 - 2013-06

Bachelor of Science: Environmental Science

San Jose State University - San Jose, CA

2004-08 – 2007-06 High School Diploma

Monta Vista Christian – Watsonville, CA

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