Service Tech Sales Associate

JANAY CHOPIN

***** *. ******** **. **** ***** · 504-***-****

· ******.*****@*******.*** ·

Customer-focused professional with a passion for developing relationships and leading team efforts in providing exceptional service. Highly developed interpersonal skills combined with a determination to see projects through to completion.

EXPERIENCE

MAY 2020 – PRESENT

CUSTOMER SERVICE TECH REP, SPECTRUM

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Updated account information to maintain customer records. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Maintained up-to-date knowledge of product and service charges. MARCH 2019 – JUNE2020

CAREGIVER, CREATIVE LIVING SOLUTIONS

Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.

Assisted patients with self-administered medications. Transported patients via wheelchair to and from rehabilitation and daily activities. Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

AUGUST 2017 – MAY 2019

MANAGER, BASKIN ROBBINS

Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Resolved staff member conflicts, actively listening to concerns and finding middle ground. Recruited and hired top performers to add talent and value to department. Kept detailed records of daily progress to identify and correct areas needing improvement. APRIL 2015 – JULY 2016

SALES ASSOCIATE, MICHAEL’S ARTS AND CRAFTS

Prepared merchandise for sales floor by pricing or tagging. Helped customers locate products and checked store system for merchandise at other sites. Prepared large cash deposits with zero discrepancies. 2

EDUCATION

AUGUST 2019

CURRENT, DELGADO COMMUNTIY COLLEGE

COMPUTER SCIENCE, Currently pursuing degree

MAY 2016

DIAPOLMA, CABRINI HIGH SCHOOL

Private Catholic School, Graduated with 3.6 GPA

SKILLS

• MS Windows, Office, Excel, PowerPoint

• Typing

• CRM Knowledge

• POS system expert

• Account Management

• Report Preparation

• Schedule Management

• Till Counting

• Service-oriented Mindset

• Money Handling Abilities

• Complaint Resolution

• Staff Education and Training

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