Front Desk Nursing Assistant
Resume:
Anita Davis
Palm Bay, FL *****
***********@*****.***
Work Experience
General Manager
QUALITY INN - Palm Bay, FL
July 2019 to Present
Financial
• Maximize revenues and flow through to meet or exceed budgeted Net Operating Income.
• Prepare property budget and forecasts.
• Manage labor standards and property level expenses to achieve maximum flow through to the bottom line profit.
• Explain and manage financial activities; reconciles all financial accounts.
• Monitor collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
• monitor monthly inventory of supplies and equipment.
• Ensure purchases are within budget and by approved vendors.
• manage all sales activities of the property and meet revenue objectives; activities include setting goals, completing competitive surveys, taking reservations and compiling report
• Coordinate and implement sales and marketing
• Promote 100% guest satisfaction throughout property; instill this high level of guest satisfaction objective to all hotel associates.
• Ensure that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.
• Recruit qualified applicants; train employees in accordance with company and brand standards.
• Motivate and give direction to all employees.
• Communicate all policies and procedures to entire staff; conduct regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.
• Adhere to federal, state and local employment laws and regulations.
• Manage employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc.
• Conduct coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations.
• Ensure that employee related issues are resolved in a manner consistent with company policies.
• Perform duties in all aspects of hotel operations whenever needed. Property Appearance
• regularly inspect and document repairs and cleanliness of hotel property to ensure optimum upkeep and repair, room cleanliness, and overall property appearance Assistant General Manager
Quality Inn - Palm Bay, FL
July 2014 to Present
Assistant General Manager/Operation Manager
QUALITY INN
July 2014 to 2019
Implement best practices and procedures to ensure effective management of routine operations of the hotel and lead overall efforts aiming to deliver exceptional services to guest and attain maximum profitability. Oversee and manage all hotel operations, including budgeting and forecasting, service initiatives, rates and inventory management, and guests' inquiries resolution. Administer overall functions related to the service quality, guest satisfaction, standards compliance, and financial measurements. Delegate work responsibilities to all housekeeping and breakfast attendants, front desk agents, and maintenance staff. Organize meetings with staff members to keep them up to date with changes in the hotel. Instruct housekeeping and crews to inspect assigned areas and assure standard are met. Deliver active functional support to all staff to confirm timely completion of all assigned tasks. Inspected and evaluated all rooms and turn them over when ready.
• Devised robust strategies to maintain efficiency and confirmed adherence to defined policies and governing standards.
• Closely analyzed team members' performance, provided professional development opportunities, conducted counselling, and delivered recognition and reward for rendering exceptional services.
• Steered in-depth analysis to determine operational performance gaps and employed corrective actions to overcome gaps.
• Led all cleaning activities of hotel, responded to guest complaints, and directed personnel for prompt resolution of issues.
• Recruited, selected, and onboarded new team members Certified Nursing Assistant
Health First - Melbourne, FL
March 2003 to April 2013
Delivered active support to patients with ADLs such as feeding, mouth care, grooming, and incontinence care. Leveraged key expertise and knowledge while offering assistance to nurse with care of residents. Competently provided physical support for residents with daily activities. Demonstrated efficiency and professionalism while transporting residents to appointments.
• Closely analyzed, assessed, and recorded patient vital signs and shared detailed findings with nurse.
• Focused on building and maintaining a relaxing, positive environment for resident and family members. CNA - Certified Nursing Assistant
Woodlawn Nursing Home - Newport, NH
September 1999 to December 2002
Delivered active support to patients with ADLs such as feeding, mouth care, grooming, and incontinence care. Leveraged key expertise and knowledge while offering assistance to nurse with care of residents. Competently provided physical support for residents with daily activities. Demonstrated efficiency and professionalism while transporting residents to appointments.
• Closely analyzed, assessed, and recorded patient vital signs and shared detailed findings with nurse.
• Focused on building and maintaining a relaxing, positive environment for resident and family members Certified Nurse Assistant
New London Hospital - New London, NH
June 1996 to September 1999
Delivered active support to patients with ADLs such as feeding, mouth care, grooming, and incontinence care. Leveraged key expertise and knowledge while offering assistance to nurse with care of residents. Competently provided physical support for residents with daily activities. Demonstrated efficiency and professionalism while transporting residents to appointments.
• Closely analyzed, assessed, and recorded patient vital signs and shared detailed findings with nurse.
• Focused on building and maintaining a relaxing, positive environment for resident and family members Education
High School Diploma
Newport Middle High School - Newport, NH
Skills
• Hotel Management (9 years)
• Continuous Improvement
• Operational Excellence
• Revenue Management
• Customer Service
• Administrative Support
• Front Desk Operations
• Payroll
• Forecasting
• Pricing
• Sales Management
• Office Management
• Budgeting
• Human Resources
• Management
• Property Management
• Operations Management
• Recruiting
• Supervising Experience
• Microsoft Office
• Training & Development
• Leadership
• Negotiation
• Sales
• Team Management
• Inventory Control
• Microsoft Excel
• Organizational Skills
• Hospitality Management
• Guest Services
• Accounts Receivable
• Relationship Management
• Research
• Customer Relationship Management
• Marketing
• Event Planning
• Quality Assurance
• Events Management
• Profit & Loss
• Public Relations
• Business Development
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