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Customer Care Call Centre

Location:
Dubai, United Arab Emirates
Salary:
4000
Posted:
May 19, 2022

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Resume:

CURRICULUM VITAE

SALE REPRESENTATIVE.

PERSONAL DETAILS:

NAME Daniel Muchai Mburu

NATIONALITY Kenyan

KENYA +971********* / +254*********

LANGUAGES English, Kiswahili, Arabic.

EMAIL adq331@r.postjobfree.com

adq331@r.postjobfree.com

VISA STATUS Visit visa

AVAILABILITY Any time

A passionate skilled and confident sales man with a strong professional academic

Background

Especially in membership sales in recreational industry i.e sports club, gym and hotels

I do have exceptional customer care service Nb with a passion in hospitality industry

WORK EXPERIENCE.

13 years in UAE & Qatar Hospitality industry.

LET’S GO GYM- ABU-DHABI U.A.E

POSITION: MEMBERSHIP SALE CONSULTANT

(Nov. 1, 2021-To Present)

Welcome visitors to the studio, answer calls and do basic administrative duties

Calling, texting, sending emails, chatting, with potential leads and prospect to achieve sales target.

Maintain client data base and networking with active members and expired members.

Manage and organize new market strategies ie outdoor sales.

Handle members issues as well as basic management of the studio

DUBAI METAL INDUSTRIES -TEMPORARY CONTRACT.

POSITION: SALES AND MARKETTING EXACULTIVE (AFRICA REGION)

Feb 2020 to March 2021.

Overseeing and developing new market in African region.

Conducting research and analyzing all upcoming and existing projects within our scope.

Organizing and exhibiting our product and services to potential clients.

Coordinating and my mother company Dubai metals with Contractors on the ground & project owners for further negotiations.

Collecting the data from active and upcoming projects and consolidating the data before presenting it to my manager.

Understand the market and share the current happening with my team back in Dubai.

SHARJAH WANDERERS SPORT CLUB.

POSITION: (MEMBERSHIP CONSULTANT)

June 2017 to Jan 2020.

Welcome guests including our members.

Attending to all issues relating to club members i.e., assisting guest product information and retail sales.

Registering of new members, renewals of expired membership and filling all the data in our system using leisure point membership software (l.p.m.s).

Checking details of all members using leisure point membership software. (l.p.m.s).

Making bookings of all sport activities, tennis, squash, football ground, rugby, basketball using (l.p.m.s).

Providing information relating to faintness classes and bookings.

Receiving payments of members and bookings.

Accepting payments inform of cash, credit card, or cheque deposits & updating members accounts.

Printing membership cards, renewals as well as updating them in case of changes in their package.

Conversant with club manager software.

Conversant with Cc Avenue Merchant Accounts credit card process. Mode of payment for those members opting for installment membership package.

DUBAI PROPERTY

JUMEIRAH BEACH RESIDENCE

POSITION: GUEST RELATIONS OFFICER.

Feb2013 to March 2016.

Duties and responsibilities.

Answer call

Research requires information using available resources.

Manage and resolve customer complain.

Handle customers care inquiries both telephonic and email.

In case of emergency, aid, and report to the necessary authority.

Write reports of daily activities and irregularities.

Filling and documentation.

QATAR FOUNDATION (MSHEIREB PROPERTIES)

POSITIONS: RECEPTIONIST / CALL CENTRE.

20 Dec 2009-To-2012 Dec.

Duties and responsibilities

Access card monitoring and controllers

Welcoming visitors by greeting them in person or on telephone

Recording particulars of all visitors

In charge of stores & warehouse.

Dealing with inquiries in a professional manner in person, telephone, or email

Scheduling meetings and conferences

Taking down and forwarding messages

In charge of security, cleaners, and maintenance.

CAR AND GENERAL LIMITED

POSITION: SUPPLIES & PURCHASING OFFICER

Duties and responsibilities

Specialist in spare stores i.e., maintenance of stock records

Stock checking

Stock taking

Receiving and issuing of materials

PROFESSIONAL TRAINING

2005 July – 2007 July: RAILWAYS TRAINING COLLEGE.

Advanced certificate in supplies and purchasing management.

ST PETERS CLAVERSCOLLEGE

Course : Certificate in computer packages.

SECONDARY EDUCATION

2001 – 2004 : Kijabe Boys High School

LEADERSHIP & TEAMWORK SKILLS.

Asst. Captain – rugby team (Kijabe boys’ high school) Kenya certificate of secondary education.

HOBBIES AND INTERESTS

Traveling, listening to music & socializing.



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