Esl Customer Service

Sarah Hovhanessian Howell

**** *** **** ****, *******, TX 77058

917-***-**** / *********@*****.***

Work experience:

US Department of Commerce/Bureau of The Census 2019-present)

• Numerator / Census 2020

Treatment Center (2015)

Administrative/Secretary:

• Creating, updating, and organizing patients’ charts, scheduling, and coordinating appointments.

• Verifying medical insurance.

• Supervising the day-to-day operations.

• Filing and processing paperwork. Answering phones.

• Providing quality customer service to patients.

• Scheduling and coordinating appointments.

Papyrus, Short Hills (2014)

Seasonal Manager/Customer Service

• Managing the cash register.

• Supervise and assist employees.

• Operating various administrative duties.

• Manage inventory and order stocks.

New York Family Court, NY (2012)

Interpreter (Armenian-English)

Lutheran Church / Office (2008)

Administrative Assistant

• Create Church Sunday Bulletin and monthly newsletter.

• Provide assistance to office workers.

• Data entry and maintaining records and filing system.

Al-Saqer Trading Co. (1997)

Secretary -Translator (Arabic-English)

• Maintain department records.

• Translate/interpret Arabic-English.

• Trucking incoming orders and invoices.

• Makes photocopies, faxes documents, and performs other clerical functions.

• Sends modification documents to customers, as required.

• Completes, sorts, and files department paperwork.

Education & Certificates

Best Plus (Oral and Literacy) certification assessment, Houston, TX.

TABE assessment certification.

Graduate Study in Applied Linguistics, Montclair State University, NJ.

TESOL Certificate, Montclair State University, New Jersey.

Advance course in ESL, Farleigh Dickinson University, Teaneck, New Jersey.

Course in ESL in Concordia College, White Plain, NY.

Computer applications; Microsoft works and Excel, American University of Armenia, Yerevan, Armenia.

Montessori certificate, Amman, Jordan.

Teaching Experience:

Tutoring ESL(present)

Teaching Civics & ESL online U.S. Citizenship and Immigration Services(present)

ELA Intervention HISD

3rd grades Academic tutor Energized for Excellence Academy, Inc. Houston, TX.

Adult Reading Center; Hyatt Regence Hotel, Hilton Americas Hotel, and HED employees.

English @ work, Houston, TX.

Teaching ESL, San Jacinto South Campus, Houston, TX.

Teaching ESL adults, Interactive College of Technology, Pasadena, TX.

Teaching ESL, St. Peter's University, Jersey City, NJ.

Teaching ESL, Uceda Hackensack School, Hackensack, NJ.

Teaching ESL, Felician College/Rider University, Rutherford, NJ.

Teaching ESL, Passaic County Community College, Paterson, New Jersey.

Teaching & testing ESL students, Bergen Community College, Hackensack, NJ.

Teaching ESL City Bank employee, Englewood, NJ.

Teaching Armenian Language & Sunday school, St Leon Armenian Church, Fair Lawn, NJ.

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