Customer Service Fulfillment Center

CHRISTY MCCOY

Lawrenceville, GA · 678-***-****

***************@*****.***

Seeking a position where I can utilize my past and current skill set to add value to the company and grow within my career.

EXPERIENCE

OCTOBER 2020 – PRESENT

PROCESS ASSISTANT AMAZON FULFILLMENT CENTER ATL2

-Assists with onboarding new hires in the pack singles department, including: site leaders, seniors, operation managers, area managers, and fulfillment center associates

-Ensures packers are set up to be top performers in all process paths.

-Stands in as the process assistant when the departmental PAs are not on site, is able to deliver guided coachings, code black bar time on task, administer productivity and quality audits, and staff associates to stations on staffing command center when new plans are generated

-Ensures conveyor jams are cleared promptly and that the tote lines have a healthy amount of work and monitors CPTs by ensuring shipments are packed in a timely manner

-Troubleshoots the scanned bucket when the takeaway lines/SLAM lines are down and by getting the packages up to the slam farm and on operable lines.

-Engages with associates on behavioral and quality guidelines and submits feedback.

-Accounts for all associates time in the pack singles, smart pack, cow and vender returns depts. by coding them to their job assignments for the day.

-I perform daily audits on the bottom performers to help achieve the most successful packing rate for the department.

FEBRUARY 2018 – APRIL 2020

CUSTOMER SERVICE REPRESENTATIVE, KRAYDEN INC.

-Processed orders and quotes via email and over the phone for an aerospace distributor

-Consulted with customers on order status, pricing, availability and lead-time

-Assisted in distributing manufacturer certificates, certificates of conformance and certificates of authorization

MARCH 2016 – SEPTEMBER 2017

FILE CLERK, WHEEL PROS

-Scanned and filed incoming paperwork and payments accordingly

-Received and processed new dealer business applications based on references

-Correspond with customers on invoices and submit monthly statements

MARCH 2014 – MARCH 2015

LEASING MANAGER, HARBOR GROUP MANAGEMENT

-Coordinated and supervised leasing department activities to ensure maximum residential occupancy, responsible for management and implementation of leasing process and systems.

-Oversaw and trained leasing staff on all functions, including: making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-ups

-Produced and coordinated the publication of advertisements

MAY 2013 – MARCH 2014

ASSISSTANT MANAGER, FIRST COMMUNITIES

-Worked closely with the property and manager to achieve optimum resident occupancy

-Provided exceptional service to residents, future residents and internal team members

-Maintained the bookkeeping for the community, dispersed legal documentation, assisted in marketing efforts, and was active in the budget meetings/processes

APRIL 2010 – MAY 2013

LEASING CONSULTANT, MAA

-Assisted manager in maintaining accurate resident records (including rent, evictions and notices), assisting with evictions, leasing apartments, processing all paperwork, accepting work orders and follow-ups, and marketing the property on a weekly basis

-Maintained positive resident and prospective resident relations.

FEBRUARY 2003 – JULY 2009

CUSTOMER SERVICE, THE TARGET GROUP

-Managed sales inventory and brought it to its most accurate point in 7 years

-Successfully administered incentive programs for new and existing clients.

-Oversaw all aspects of customer service including: fulfillment of schedules, product allocations, inventory management, vendor relations and product selections

-Ensured all orders were processed in a timely and accurate manner, including: managing returns, call tags, claims, and credit for multiple vendors

SEPTEMBER 1994 – FEBRUARY 2003

ASSISSTANT MANAGER, WINGATE MANAGEMENT COMPANY INC.

-Assisted manager in maintaining accurate resident records (including rent, evictions and notices), assisting with evictions, leasing apartments, processing all paperwork, accepting work orders and follow-ups, and marketing the property on a weekly basis

EDUCATION

JANUARY 2015 – DECEMBER 2015

CERTIFIED NURSING ASSISSTANT, EDUCATION & CAREER RESOURCES OF GEORGIA

SKILLS

●Proficient in the following software applications: Navision Financials, MRI, SAP, Rent Roll, Yardi Voyager, Blue Moon legal forms

●Strong interpersonal communication skills

●Strong time management skills

●Goal-oriented and intrinsically driven

Contact this candidate