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Customer Service Representative

Location:
Jersey City, NJ
Salary:
65K
Posted:
May 18, 2022

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Resume:

*

Ada L. Rodriguez

*** ********* ******, ****** ****, New Jersey 07304 C: 201-***-****

E: adq31m@r.postjobfree.com

CAREER PROFILE:

Dedicated, hard-working skilled accounts specialist known for accuracy, attention to detail and timeliness in managing disbursement functions. A/P career spans 10 years of experience for the processing of up to 2,000 invoices per month. Proficiencies in generally accepted accounting practices to include MS Office, Word, Excel, Outlook, APIPA, EDI systems and SAP, McKesson & OnBase. Past experience also includes administrative assistance functions. SUMMARY OF QUALIFICATIONS, SKILLS & TECHNOLOGY:

• Accounts Payable Process

• Invoices/Expense Reports/Payment Transactions

to all International vendors

• Vendor Negotiations & Statements

• New Vendor setup

• W9 & W8 requests

• Purchase Order Processing

• Invoicing, Coding & Approving of invoices

• Setup Meetings

• Answer phones/customer service

• Order Office Supplies, filing, faxing, copying,

emailing

• MS Office (Word, Excel, Outlook)

• SAP

• APIPA

• EDI System

• McKesson

• OnBase

• Fluent in Spanish

PROFESSIONAL SKILLS SUMMARY:

Accounts Payable Specialist, Atlantic Health System, Morristown, NJ 1/2015 –Present

• Process invoices via the McKesson system & OnBase system for 5 hospitals.

• Work with the purchasing department to review and resolve discrepant invoices.

• Process credit memos accordingly.

• Process and code check requests for payment

• Run cash requirement reports as well as payment reports to send to vendors

• Request W9 forms from vendors as well as submit our documentations to vendors when requested

• Review vendor statements

• Answer vendor calls and requests

• Handle the FedEx account all 5 hospitals and physician practices

• Order office supplies

• Filing, copying, faxing

• Distribute correspondence letters, faxes and forms

• Support staff as needed

2

Ada L. Rodriguez

Accounts Payable Specialist, Jet Aviation Holdings, Teterboro, NJ 12/2006 –8/2014

• Setup new vendors via SAP system

• Initiated & executed electronic payments to all international vendors via EDI system

• Submitted request to new vendors for W8 & W9 documents

• Indexed, coded & approved invoices via APIPA system

• Reviewed vendor statements

• Managed the accurate and timely processing of 2,000 invoices a month.

• Renegotiated payment methods with hundreds of vendors to switch from check to ACH/Direct Deposit

• Instituted thorough cross-checking of invoices that created thousands of dollars in over payments as well underpayment to vendors

(Prior to being promoted to Accounts Payable department, experience included administrative assistance in the maintenance aviation department)

• Ordered office supplies

• Answered phones, direct calls & take messages

• Provide general administrative and clerical support to include copying, faxing, emailing, filing

• Perform data entry and scan documents

• Prepare and modify documents for manager and/or customers

• Schedule meetings

• Open, sort and distribute mail

• Support staff as needed

Customer Service Representative, Lion Brand Yarn, Carlstadt, NJ 1/2004 –9/2006

• Answered phones and process orders accordingly

• Provided clerical support when needed

• Assisted manager with special projects

• Maintained Inventory

• Handled article or item discrepancies with customers EDUCATION:

Jersey City State College, Jersey City, NJ

Criminal Justice 101, Sociology



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