W E N D Y M A R T I N E Z

325-***-****

adq31i@r.postjobfree.com

**** ********** **,

San Angelo, TX 76904

PROFESSIONAL SUMMARY

Hardworking [Job Title] focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Dependable [Type] industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

Polished and professional administrative professional equipped to handle guest needs in

[Type] environments. Handles requests, mail, and clerical requirements with strong attention to detail and good multitasking abilities. Organized and efficient in managing files and reports.

SKILLS

Multi-line telephone operation Clerical support

Information protection Restock shelves

Answer telephone calls Greet visitors

Problem-solving Collaboration

Training Coordination

Reception desk management File management

EXPERIENCE

Receptionist Clerk, Shannon clinic, Nov 2017 - Current, San Angelo, TX Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions.

Greeted guests promptly and consistently set professional tone with friendly assistance.

Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.

Accepted incoming mail and packages and routed to appropriate staff. Followed established procedures to protect sensitive and confidential information from unauthorized release.

Called [Type]s to set up appointments and obtain information for senior staff. Used clerical abilities to support needs of office staff and back up administrative team members.

WM

Picked up, organized, and wiped down reception regularly to keep area professional and clean.

Answered telephone calls to provide information, take messages and set up appointments.

Supported the work of office staff by providing skilled clerical assistance. Stayed on top of the whereabouts of all staff members throughout the day. Wrote and distributed professional, error-free correspondence such as internal memos, email responses and professional letters.

Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities.

Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.

Managed incoming and outgoing mail and deliveries to support efficient office operations.

Supervisor, Walmart, Nov 1996 - May 2013, San Angelo, TX Created culture of continuous improvement, inspiring employees to take action to solve problems.

Developed department leadership among team members by coaching and providing challenging assignments.

Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals.

Ensured raw materials were accessible and equipment was operating at full capacity. Hired, appraised, trained, and disciplined members of the production team and provided constructive feedback for improvement of performance. Planned and published the production schedule and ensured that required staffing and resources were available to meet production goals. Coordinated resources and schedules to meet targets and achieve [Result]s. Oversaw day-to-day operations and special projects in fast-paced [Type] setting. Created menus, ordered groceries, and performed light housekeeping duties. Performed facility checks to verify cleanliness and client safety. Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance. Managed employee performance through disciplining, coaching, and counseling. Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered. Developed employees to improve their knowledge bases, increase team value and improve leadership potential.

Managed allocation of staff resources through close monitoring and projected future staff needs.

Supervised hourly and temporary personnel, providing work direction and reviewing work processes.

Supervised staff, including development of team leaders to improve team management.

Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.

Feb 1992

Interviewed, hired, and trained all employees and scheduled work hours. Communicated policy updates to the department, answered questions and enforced compliance.

Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale. EDUCATION

GED

Sonora high - Sonora, TX

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