Fork Lift Customer Service
Resume:
Robin Bailey
Opelika, AL *****
*************@*****.***
Energetic leader with in-depth ability to support team managers and perform management duties in their absence. Hoping to secure a team leader position in an organization where my abilities will be maximized. I'm dependable, energetic, performance-oriented, intelligent, excellent communicator, professional, interpersonal skills to be able to direct team members to company objectives. Willing to relocate to: LaGrange, GA - Columbus, GA - Phenix City, AL Authorized to work in the US for any employer
Work Experience
Customer Service Supervisor
Ollie's Bargain Outlet - Opelika, AL
July 2021 to Present
Open/Close store
Key holder
Count tills
Bank deposits
Count safe and change drawer
Answer emails
Loss prevention
Inventory
Work with tech team
Stock
Handle upset customers
Register experience
Computer experience
Conference calls
Council team on ways to keep metrics up
Owner/Operator
My Maid Cleaning Service - Valley, AL
September 2015 to Present
hired & trained new employees
scheduled clients
clean residential & commercial properties
Bid on jobs
Payroll
Computer skills
Inventory
Purchased supplies
Invoiced clients
Team Leader/Supervisor
Tractor Supply Company - Lanett, AL
November 2019 to February 2021
customer service
Key holder
Accounting
Licensed to pump propane
Fork lift
Unload truck
Computer/cash register
Inventory
Receiving
planograms
hand held scanner
Supervisor/Manager
Tiger Maids & Janitorial Services, LLC - Opelika, AL February 2018 to July 2018
train all new hires, schedule clients for cleaning, check behind other cleaners, order supplies, inventory supplies, clean when needed
Sales Supervisor
Harbor Freight Tools USA, Inc. - Opelika, AL
October 2016 to November 2017
Key holder, fork lift certification, unload/load trucks, train all new hires, handle difficult customers, accounting, receiving, inventory, warehouse
Office Manager
Chambers Properties - Valley, AL
February 2009 to November 2015
accounting,answered multi-line phone system, assistant clients with all their questions, evict residents, accounting, filing, inventory office supplies, managed a office of 7 Drug/GM Clerk
Kroger - Lanett, AL
January 2006 to February 2009
logistics, planograms, unload trucks, stock shelves, trained new hires, built displays, computer & register knowledge, customer service
Phlebotomist
Internal Medicine - Opelika, AL
April 2003 to October 2006
collected all blood and urine samples completed proper work, data entry Nurse Examiner
Physical Evaluations - Columbus, GA
April 1998 to June 2000
conducted mobile insurance exams, collected blood/urine samples, EKG, completed insurance paperwork, documented patients family history, drug screens, performed yearly exams for large companies, worked from home
Medical Assistant
Family Physicians - Valley, AL
October 1994 to December 1999
vital signs, blood/urine samples, childhood immunization, drug screens, DOT exams, x-rays, EKG, wound care, suture removal, assist doctor with in office surgery, check patients in/out Customer Service Manager
Roses Dept Store - Lanett, AL
June 1992 to September 1994
managed front end cashiers, counted down registers at end of shift, had to approve all refunds or exchanges, made
schedule
Education
GED
Auburn University - Auburn, AL
May 1992 to May 1992
Skills
• Computer,cash register, scanner experience, great customer service, fork lift, planograms, logistics, medical ER office and nursing experience, supervisor of sales, key holder, fork lift certified, certified training in propane ex: fill tanks, purge tanks, weight tanks, propane safety (10+ years)
• Key Holder
• Janitorial
• Residential Cleaning
• Medical Imaging
• Vital Signs
• Freight Experience
• Phlebotomy
• Experience Administering Injections
• Patient Care
• Laboratory Experience
• Venipuncture
• Supervising Experience
• Triage
• Medical Scheduling
• Anatomy Knowledge
• EMR Systems
• CPT Coding
• Medical Records
• Physiology Knowledge
• Clerical Experience
• Medical Terminology
• Medical Coding
• Insurance Verification
• Phone Etiquette
• Commercial Cleaning
• Medical Billing
• ICD Coding
• Sales
• Customer service
• Medical Office Experience
• Agile
• Quality Assurance
• English
• Cashiering
• AWS
• ICD-10
• Typing
• Patient assessment
• Medication administration
• Guest services
• Warehouse experience
• Caregiving
• Merchandising
• Google Docs
• Customer support
• Mobile applications
• Manufacturing
• Hand tools
• Mechanical knowledge
• Epic
• Java
• Linux
• Assembly
• Marketing
• Management
• Retail management
• Cash handling
• Time management
• Leadership
• Retail sales
• Microsoft Excel
• Computer literacy
• Microsoft Word
Certifications and Licenses
CNA
April 1994 to Present
CPT
December 1999 to Present
Fork lift certification
2016 to 2023
National Caregiver Certification Program
September 2020 to Present
Propane License
November 2019 to Present
I can pump propane into cylinders and purge over propane tanks Assessments
Management & Leadership Skills: Impact & Influence — Highly Proficient August 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly Proficient
Work Style: Reliability — Highly Proficient
January 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Supervisory Skills: Motivating & Assessing Employees — Proficient August 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Sales Skills — Proficient
July 2020
Influencing and negotiating with customers
Full results: Proficient
Cashier Skills — Proficient
September 2020
Counting cash, processing transactions, following written procedures, and attending to details Full results: Proficient
Basic maintenance and repair — Highly Proficient
February 2021
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Highly Proficient
Forklift safety — Proficient
January 2021
Best practices and safety hazards in forklift operation Full results: Proficient
Warehouse shift leader — Expert
February 2021
Supervising warehouse staff and maintaining safety and security standards Full results: Expert
Front desk agent (hotel) — Proficient
March 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer service manager — Highly Proficient
March 2021
Managing customer service representatives and resolving customer issues Full results: Highly Proficient
Verbal communication — Proficient
March 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Work motivation — Highly Proficient
May 2021
Level of motivation and discipline applied toward work Full results: Highly Proficient
Call center customer service — Highly Proficient
May 2021
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Sales skills — Proficient
July 2020
Influencing and negotiating with customers
Full results: Proficient
Forklift safety — Proficient
January 2021
Best practices and safety hazards in forklift operation Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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