Customer Service Office Manager

Bradley J. Dunham

* *** *** @ Woodbridge, NY ****9 © 845-***-**** © **********@*****.***

WORK EXPERIENCE:

The Credit Doctor LLC. (Start Up) Woodbridge, NY March. 2021 - Present

Credit Coach

® Our mission is to assist individuals repair their credit history, establish new lines of credit and address

outstanding errors with credit companies. We correct information on credit reports through customized

step by step action plans, coaching and audits of credit reports, with a goal of establishing a higher

credit score for clients.

NYSDOCCS-Fishkill, NY October 2016 - Jan. 2019

Director of The Office of Pre- Release

e Responsible for assisting individuals for pre- release and parole board appearances by providing

workshops and counseling sessions around life skills, housing applications, job search skills,

interviewing prep, resume writing, vocational training, educational and academic registration, with a

goal of a successful transition.

Sherman’s Auto Care Center-Loch Sheldrake, NY July 2011 - October 2016

Front Office Manager

e Responsible for providing effective Operations in the retail store and auto service area by providing

excellent customer service when addressing phone calls and in person questions or concerns with

claims agents, insurance personal, customers, clients and vendors.

e Scheduled appointments for service repairs, maintenance,drop offs and pick ups times with CSA

technicians. Coordinated inventory and vendor orders including Accounts Payable invoices.

TCB, Management Corporation-Rivers Edge, NJ (2 Direct reports) March 2005 - June 2011

General Manager for McDonalds NY & NJ locations of the company.

e Implementation of written policies and procedures to identify top talent for various

locations.Recruitment selection, Screening and Job placement.

e Consulted with management to prepare budgets and projections.Inventory control, prepared monthly

Profit and Loss Statements, Cash Projections, Payroll,Labor hourly percentages.

EDUCATION:

The University of California- L.A. Westwood, CA. June 1984

e School of Law-Master of Corporate Law program

University of Hartford- West Hartford, CT. June 1982

e Bachelor of Science - Political Scicnce

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