Customer Service Medical Assistant
Resume:
Sheronica McIntyre
Seeking a organization to grow with
Milwaukee, WI 53207
*****************@*****.***
Majority of my experience involve Healthcare verses customer service. I have 10 to 15 years of both Healthcare verses customer service in the working industry. My future goals are to remain in Healthcare/ Customer service with the ability to inquire more extensive Customer Service skills/ allied Healthcare services along with quality care services experinece. There are a multitude of area's of my specifics as such as;
·Driven Motivation
·Always a professional aptitude
· The ability to adapt to change
·A persuasive demeanor that can get most to understand
· Sales and Customer Service/ Care and Patient Care (NUMBER 1)
· Financial Literacy
·Always purposeful regardless of the circumstances
· A very clean individual with knowing the proper techniques in infection control
· Knowing most policy and procedures in both healthcare and customer service
·Using different oppositions in dealing with individuals with impaired disabilities
·
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Resident Advisor
Job Corps/American Business Corporation - Milwaukee, WI February 2022 to Present
My job duties are to establish a safe environment for the youth. Most of my responsibilities involve coaching, redirecting, counseling, etc. Making sure youth can stub stain living conditions with becoming a active member of society. Very stern environment with continuous routines. Contract Phlebotomist
Aerotek - Appleton, WI
May 2021 to February 2022
My duties as a contract phlebotomist through Aerotek is too represent the company with showing all of my professional phlebotomy skills, techniques and tactics used to represent a phlebotomist, with also gaining other lab/phlebotomy skills. My responsibilities include the following, venipuncture, processing specimens in centrifuge, processing and collecting urine cultures, drawing blood for labs, finger sticks, heel sticks, processing titters and drawing them, pre-employment urine screening (urine), etc. Medical Assistant/Lab Technician
NuFemme Rejuvenation clinic - Wauwatosa, WI
November 2020 to May 2021
My duties were too obtain vital signs(basic TPR), venipunctures(draw up labs), obtain medical records, data entry, spinning tubs down, operating the "Tosoh" machine (Analyzers) and entering lab results, troubling machine and morning functions of the machine. CLIA certified Patient Care Technician (PCT)
Physicians Immediate Care & Medical Centers - Milwaukee, WI October 2020 to December 2020
My job include assisting patients with exceptional services along with obtaining vital signs, setting up clinical test and running clinical test for the providers. Checking patients in, peeping exam rooms, collecting bloods samples and urine samples are also responsibilities. Home Health Aide/Caretaker
Always Best Care - Milwaukee, WI
September 2019 to August 2020
My role as a Home Health Aide/Caretaker was to assist elderly individuals with day to day routines and to be a companion.
Donor Services-Phlebotomist/Medical Assistant
Versiti Blood Center of Wisconsin - Milwaukee, WI
November 2018 to March 2020
Responsibly for maintaining outstanding donor services while performing a full phlebotomy procedure to retrieve a full unit of blood. Duties also involve a great deal of recruiting for red blood cells, plasma and platelets.
Direct Support Professional
REM WISCONSIN/The Mentor NETWORK - Brookfield, WI
January 2016 to August 2019
My job responsibilities as a direct support professional were too assist individuals with developmental disabilities in residential facilities. Duties includes the following, meal prepping, setting up doctors appointments and mandate reports when needed, reassuring client independence, client activities, home activities, daily routines, assisting with client care as such as bathing, grooming, and passing out medications, etc. Familiar with g tube feedings, blood sugar monitoring, colostomy bag changing and other delegations, etc.
Environmental Technician I
Aurora Health Care St.Lukes Medical Center - Milwaukee, WI June 2007 to November 2018
The nature of my disposition is to keep the environment free of any debris by reassuring cleanliness, as well as safe disinfected environments free of radicals that can harm sick individuals. The usage of my equipment included professional solutions, pre watered and mixed formulas of many kind for a multitude of reasons.
Customer Service/Deli team leader-Pm shift
Roundy's - Milwaukee, WI
April 2007 to October 2015
This position required quite some multitasking as well as leadership amongst the deli clerks throughout the department . Task included the following, customer service (being number one), preparation of vendor set ups (shows), preparation for special occasions for customers (parties, meetings, baby showers and banquets), also another major part of my responsibilities included pm/ night auditing, special promotions, etc and also floor sets( when the department is rearranged) to keep the attraction of the customers.
Teller I
TCF Bank - Milwaukee, WI
August 2009 to March 2010
As a Teller one I was responsible for transitions, deposits, auditing the vault with management, savings bonds, money orders, cd's for current and future investments, selling accounts, closing accounts, financial literacy overall.
Sales Representative/ Keyholder(part time manager) Lane Bryan Inc - Milwaukee, WI
February 2004 to June 2009
This opportunity in sales allowed me to learn the different strategies to use in the sales world to better understand driven goals. A lot of my duties required remaining professional, along with the ability to persuade customers to buy elegant professional clothing while purchasing a store credit! In this opportunity, it was business casual attire at all times. After one year of reaching store goals and over, i was promoted to a keyholder in which involved a great deal of management duties. The duties consisted of setting goals for the store, as well as residual goals, checking in merchandise, floor sets, opening and closing store.About six months into my keyholder position I was eventually promoted to assistant store manager .
Education
Currently enrolled in BSBA with Business Development Emphasis Colorado Technical University-Online - Milwaukee, WI August 2015 to Present
2 years in Business Technology
Stevens-Henager College-Murray - Colorado Springs, CO January 2012 to August 2014
High school diploma or GED in Basic
Project Stay Senior Institute - Milwaukee, WI
January 1999 to June 2001
Some college
Skills
• Direct Support (5 years)
• Home Health (4 years)
• CNA (5 years)
• Direct Care (5 years)
• Disability (3 years)
• Customer Care (5 years)
• Call Center
• Customer Service (10+ years)
• CSR
• Customer Support (5 years)
• Dialysis Experience (Less than 1 year)
• Infection Control Training (5 years)
• Laboratory Experience (2 years)
• Patient Care (10+ years)
• Medical Records
• Experience Administering Injections (1 year)
• Phlebotomy (4 years)
• Venipuncture (4 years)
• EMR Systems (Less than 1 year)
• Critical Care Experience
• Epic (5 years)
• Documentation review (10+ years)
• Medical office experience (2 years)
• Medical terminology (10+ years)
• Case Management
• Triage (1 year)
• Home Care (5 years)
• Anatomy Knowledge (10+ years)
• Clinical laboratory experience (2 years)
• Caregiving (6 years)
• Medication administration (6 years)
• Microsoft Office (2 years)
• Laboratory Procedures (2 years)
• Vital Signs (4 years)
• Acute care (5 years)
• Computer skills (10+ years)
• Sales (6 years)
• Supervising experience (2 years)
Certifications and Licenses
Dialysis Technician
January 2013 to May 2013
Excelerated dialysis program
Certified Phlebotomy Technician I
January 2005 to February 2005
An excelerated phlebotomy program through a technical college (Capital Healthcare Training Center) Community Based Residential Facilty
January 2016 to Present
CBRF registry
Certified Nursing Assistant (CNA)
October 2000 to October 2005
Expired registration (License needs renewel)
Finanical Literacy/Money Management
January 2008 to Present
From TCF Bank/Make Your Money Talk Program
Financial literacy
January 2014 to Present
Through the Make Your Money Talk program funded through Tom Barrett. Life and Health Insurance consultant
June 2018 to Present
Certification to certify as a life insurance consultant through Primerica. CPR Certification
October 2021 to Present
Certificate through the CPR Association
CPR Certification
First Aid Certification
January 2016
CCLF
Assessments
Customer Service Skills — Familiar
September 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar
Wellness Department Manager — Familiar
November 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Familiar
Customer Focus & Orientation — Highly Proficient
November 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Supervisory Skills: Interpersonal Skills — Familiar January 2020
Fostering a collaborative environment and conducting difficult conversations. Full results: Familiar
Reliability — Completed
January 2020
Tendency to be dependable and come to work
Full results: Completed
Attention to Detail — Completed
September 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Work Style: Reliability — Completed
September 2020
Tendency to be dependable and come to work
Full results: Completed
Logic & Critical Thinking — Completed
May 2020
Using logic to solve problems.
Full results: Completed
Medical Lab Procedures - Phlebotomy — Completed
October 2020
Selecting proper supplies based on physician orders for specimen collection protocol Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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