Customer Service Representative
Resume:
TAMIA NEAL
Charlotte, NC
************@******.***
Skills Summary
Currently an Highschool graduate. Very dedicated person. My goal is to get my job done efficiently and effectively in minimal time, utilizing teamwork and company resources. Excellent Oral, Written and leadership skills, easy to communicate with and the ability to diffuse chaotic situations. Often able to strike a conversation to make the customer experience much more memorable. Highly motivated, proactive and punctual with a team- oriented mentality.
Education
High School Diploma
Zebulon B. Vance
Jun 2019 Charlotte, NC
Experience
Hyatt House
Supervisor/Inspector June 2019 to Current
• Ensuring that the room attendants utilize deep-cleaning techniques for areas in need of additional sanitation.
• Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
• Delivered extra linens, paper products and toiletries to guests.
• Elevating day to day performance and providing feedback.
• Organized supplies for efficient use based on expected customer needs.
• Responded quickly to guest inquiries and delivered linens and personal care items upon request.
• Interacted pleasantly with clients and guests when performing daily duties.
• Welcomed guests, provided answers to questions, and anticipated guests' service needs.
• Made sure that each guest room was locked after performing housekeeping services and maintained complete security of such rooms at all times. 2
Concord Distributors, NC Star’s Arcade Oct 2020 Current Technical Support
• Oversee and maintain computer hardware.
• Provided every customer with friendly service, answered questions and concerns regarding the Arcades software.
• Recognized by management for providing exceptional customer service.
• Provided excellent service and attention to customers when face to-face or through phone conversations.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Diagnosing and troubleshooting common problems.
Spectrum Customer Service Representative Cornelius, NC. May 2018 to Feb March 2019
• Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensue customer retention.
• Maintain strong company product and service knowledge to better assist customers with concerns, questions, and general education.
• Responsible for managing customer expectations in delivering superior levels of service.
Krown’s By Kel’s Hair Extensions Service November 2019-Current Administrative Assistant
• Assessed customer needs and upsold products and services to maximize accessory sales.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Good communication skills
• Time management skills
• The ability to use their judgment to make decisions
• The ability to prioritize between tasks
• The ability to manage and motivate staff
3
Technical Support October 2019- May 2020
• Agent/Customer Service (work from home)
• Solid foundation of customer care and relations
• Excellent talent for using strategies to deescalate irate clients
• Strong interpersonal skills, with the ability to relate and empathize with people of varying personalities and from all walks of life
• Excellent communication skills both in verbal and oral communication
• Highly motivated and driven to achieve set goals and targets
• Ability to maintain a calm and composed manner when dealing with potentially explosive client situations
• Superb ability to multitask, able to handle multiple duties and responsibilities without sacrificing quality of work
• Possess a fun and vibrant personality that customers find refreshing and appealing
• Excellent leadership skills, with a unique talent for handling and resolving conflicts within the team
• Great team player and excellent independent worker
• Impressive critical thinking skills
• Excellent record-taking capabilities
• Good decision-making skills
• Retentive memory
Awards and Acknowledgements
• A B Honor Roll
• Perfect Attendance
• Leadership Award
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