Logistics Sales Technician / Customs Operations / Purchase And Supply
Resume:
Olive NGO NKANA
ROAD TO PK** ZIP CODE *****Dla.
*************@*****.*** / **********@*****.**
linkedIn.com/in/olive-nkana-9b387252
IMPORT-EXPORT COORDINATOR
LOGISTICS SALES TECHNICIAN
Experienced customs operations manager in the CEMAC zone of the end-to-end customs clearance process for import and export by sea, air and road; with a strong potential on customs tariffs and regulations. Familiar with shipping terms, lines, co-loaders, liaising with agents and stakeholders to ensure that the process is well executed, customer requierements are met and goods are delivered on time. Assistant in charge of commercial affairs and marketing for the launch and implementation of the maritime cabotage project and without a criminal record having proven her ability to steer the commercial action through active participation in the development of the commercial strategy for the negotiation, identification and seizure of value optimization opportunities; the elaboration of commercial contracts and tariff grids, the implementation of strategies for customer satisfaction and loyalty, budgeting and collection. Reliable, honest, versatile, with a great ability to manage deadlines and priorities, the significant contribution to the improvement of the quality-cost ratio as well as the company's brand image in a relatively short period of time has had the merit of being a force of proposal to the General Management.
SKILLS
• Excellent communication skills with all levels of management and presentation of complex information
• Ability to work intensively in a fast paced environment, meticulousness and attention to details
• Mastery of the purchasing function and the supply plan
• Good knowledge of legislation on storage, handling and shipping of goods
• Professional proficiency in Microsoft Office Word, Excel, Outlook, web-based and job specific software applications. Ability to enter, review and verify documentation and information • Strong analytical, negotiation, problem-solving and strategy development skills
• Autonomous and very good at taking initiatives ; Result-oriented
• Ability to manage several complex activities simultaneously, make important decisions when limited or conflicting information is available and deadlines are tight
• French : Current and Fluent Level (B2 and C1)
• English : Intermediate Level (B1 : IELTS)
WORK EXPERIENCE
JULLY 01ST, 2020 – NOVEMBER 01ST, 2021 (01YEAR 04MONTHS) CAMSHIP-CLGG, PO.BOX 4054 CENTRE DES AFFAIRES MARITIMES, DOUALA-CAMEROON
DEPUTY HEAD OF DIVISION, IN CHARGE OF COMMERCIAL AND MARKETING AFFAIRS
• Research, capture and develop new customer niches in the land transport, transit and consignment activities and keep abreast of market trends (monitoring statistics and performance of competitors)
• Analyzing and evaluating requests and tenders in close collaboration with the pricing teams for the development of price lists
• Oversee the execution of optimized strategies to maintain and improve business relationships with existing customers and ensure profitability
• Participation in the choice of the most appropriate logistic scheme (B2B) for the immediate launch of the maritime cabotage service between the Douala and Kribi ports
• Presentation and follow-up with the concerned administrations of the second logistic scheme (B2C) of Pre and Post Carriage for the cabotage management
• Customer service monitoring and management : implementation of strategies to optimize satisfaction and loyalty through exceptional communication and courteous and efficient management of customer interactions; personalized follow-up of customer files
Jully 02nd, 2018 – February 06th, 2020 (01year 06months) SOCIETE
QUIFEUROU CAMEROUN, PO.BOX 6787 DOUALA-CAMEROON
HEAD OF FOREIGN TRADE DEPARTMENT
• Drive the management policy of all operations related to foreign trade: setting up procedures and coordinating the department with the development of efficient transit and import/export strategies; optimizing purchasing and transportation costs, obtain booking, dispute settlement and problems-solving, analyzing costs and profits
• Oversee the timely and accurate completion of all documentation associated with the movement of inbound and outbound shipments and plan deliveries.
• Ensure excellent communication with the Commercial and Accounting Departments to ensure respect of suppliers payment terms and customers are kept informed of transportation arrangements and the status of their cargo
June 01st, 2015-April 30th, 2017 (01Year 11Months) STAR SARL, PO.BOX 10 288 Douala, CAMEROON
HEAD OF CUSTOMS AND TRANSIT DEPARTMENT
• Advise clients of import/export restrictions, tariff changes, market values and any other customs related requirements and advise them on the pre-clearance process
• Ensure the payment of entry and/or exit duties, storage, transportation of imported and/or exported goods
• Ensure the follow-up and management of the relationship with all the stakeholders of the supply chain
• Supervise the teams of customs declarants to ensure cohesion with other departments and guarantee the efficiency of operations: compliance with customs procedures and regulations, speed, verification and validation of the conformity of commercial documents, dispatching, control and follow-up
• Analyze tenders and establish quotations
• Ensure the proper management of archives and coordinate customs controls
• Maintaining the company's performance in the ranking of the best freight forwarders evaluated in the performance contract of the approved customs agents in a state of mind "zero customs litigation, zero demurrage/additional parking fees"
January 13th, 2013- May 30th, 2015 (02Years 04Months) UNION CAMEROUNAISE DE BRASERRIES PO.BOX 638 Douala, CAMEROON
PURCHASING AND PROCUREMENT DEPUTY MANAGER
• Ensure end-to-end purchasing process: plan, organize and supervise the operational logistics
• Participate in the assessment, review and improvement of the procedures and processes in place for purchasing, procurement and logistics
• In collaboration with the suppliers and according to the production schedule, fix the dates and delivery times and assure compliance with procedure.
EDUCATION
October 2009-September 2010 Professional Bachelor’s Degree in Technico-commercial
Management, Marketing Option
Advanced Teacher’s Training College For Technical Education (ENSET, DOUALA CAMEROON)
October 2006-Jully 2008 Diploma of Higher Technicians in Commerce and
Management, option Commercial Action
The University Institue of Technology (IUT, DOUALA CAMEROON)
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