Service Crew/Crew Chief

JEMIE ANDOY

Address: Punta Dumalag * Matina Aplaya,

Davao City, Philippines 8000

Contact No.: +639*********

Email: **********@*****.***

KEY QUALIFICATIONS

More than 7 years of depth experience as a full-time Service Crew and promoted as Crew Chief/Trainer in McDonald’s Philippines and McDonald’s Riyadh Saudi Arabia.

Over three years as a part-time worker in a Catering Service.

Completed Cookery and Messman course with certificate of completion.

Demonstrate a passion and interest in cooking.

Receives awards and recognitions for my efficiency and genial attitude.

A clean driving record with a 4-wheel driving license.

Extensive experience in order taking, food handling and preparation, proper cleaning maintenance, and inventory management.

Affable personality that helps contribute to having excellent customer service skills.

Ability to work in a fast-paced intense environment smoothly.

Exposed to various training and activities where my organizational skills were honed.

Willing to work extra hours or work on weekends and holidays.

CORE COMPETENCIES AND SKILLS

Quick thinker

Strong people skills

Hardworking and dependable

A fast learner, who can adapt to any

type of work with minimal

supervision.

Ability to elicit confidence to

create and maintain good rapport

with customers, employees, and

management.

Work well under pressure

Flexible and a team player

Reliable and can handle company

confidentiality matters.

Conversational oral and written

correspondence with exceptional

attention to detail

Highly organized and manages the

scheduling of work efficiently

PROFESSIONAL EXPERIENCE

CATERING STAFF (On-call)

A&P Catering

Nov. 11, 2016 – Current

NHA Bangkal, Davao City

Maintains the highest food quality, presentation, and timing to optimize guests’ dining experience and assist the kitchen and service staff as needed.

Sets up and breaks down chairs, tables, and buffet.

Ensures that the front line with the equipment, plate ware, and small wares are all set to effectively serve all food products.

Loads and unloads plates, silverware, and other service equipment.

Serves courses, and clear dishware, and ensures that guests’ dining needs are taken care of.

Keeps serving stations restocked throughout the event.

Cleans large and small trays and tray stands to be ready for service.

Maintains guest tables and serving stations according to client specifications and procedures.

Correctly completes closing duties at the end of each event.

CREW CHIEF/TRAINER

McDonald’s Saudi Arabia

RICC-Riyadh International Catering Corporation

Oct. 12, 2014 – Oct. 12, 2016

Riyadh, Saudi Arabia

CREW CHIEF/TRAINER

McDonald’s Davao City

Golden Arches Development Corporation

May 27, 2008 – Sept. 2013

Matina, Davao City Philippines

Competent and knowledgeable in all stations in all areas, from monitoring employees and preparing food to cashier register, cleaning, and maintenance.

(Back Area (Kitchen), Front Counter, Lobby, Drive Through, McDelivery, McCafe)

Role model performance standards for all stations

Provide regular feedback to Crew on shift targets (i.e., service times, waste)

Actively reinforce food safety, cleanliness, and sanitation procedures

Follow and reinforce all workplace safety and security procedures

Ensure and Monitor the Crew working around you and guide as required

Explain to Crew the ‘how to’ and ‘why’ behind McDonald’s policies and procedures

Provide appreciative feedback for good performance and constructive feedback when required

Recommend training needs to the restaurant’s Training Coordinator or Training Manager

Support the Open-Door policy by being available for Crew to come to you for help and advice

EDUCATION AND PROFESSIONAL DEVELOPMENT

Cookery (with TESDA NC II Certificate)

DMMA College of Southern Philippines

Tigatto Road, Buhangin, Davao City

Nov. 3, 2019 to Dec. 5, 2019

Ship’s Catering Services - MESSMAN (with TESDA NC I Certificate) DMMA College of Southern Philippines

Tigatto Road, Buhangin, Davao City

Oct. 7, 2019 to Oct. 18, 2019

3-Day Basic First Aid with Basic Life Support Training Brgy. Bago Aplya Davao City

October 02, 2007 to Oct. 04, 2007

SECONDARY : Nueva Vida National High School

M’lang, North Cotabato City

2005-2006

PRIMARY : New Esperanza M’lang North Cotabato Elem. School M’lang, North Cotabato City

2001-2002

AWARDS AND RECOGNITIONS

ATHLETE OF THE YEAR : 2005-2006

CREW OF THE MONTH : February, 2010

2 DOUBLE ZERO CSO : February, 2010

DOUBLE ZERO CSO : May, 2010

DOUBLE ZERO CSO : June, 2010

DOUBLE ZERO CSO : October, 2010

ALL STAR CREW COMPETITION : October 11, 2010

(Initiator/Assembler and Batch Grill Category)

DOUBLE ZERO CSO : March, 2011

BEST IN BATCH GRILL : April, 2011

DOUBLE ZERO CSO : April, 2011

Contact this candidate