Customer Service Program Officer

Sara Qaderi

209-***-**** saaraqaderi@gmailcom

1

EDUCATION

Agriculture University of Tirana, Albania Planned: 2022 MS Horticulture

Kabul University, Afghanistan 2021

MS Agronomy

Kabul Univeristy, Afghanistan 2018

BCS Agriculture, Agronomy

Kabul Polytechnic University, Afghanistan 2017

Associate of Science in Information Technology

Rana University, Kabul, Afghanistan 2016

Certificate in Website Designing & Development Specialization Additional Academic Honors and Training

• Michigan State University Scholar 2019 -2022

• Capacity Development for Agriculture Innovation System Training by VT in India Aug 2019

• Business Development Training by AVC/HVC-DAI at Kabul AVI Sep 2019

• Communication Training by CAAI at TVET-A Kabul June 2019

• Post-Harvest Training by MAIL at AVI Kabul May 2019

• Soft Skill Training by USWDP at Kabul Polytechnic University July 2017 Skills

• Languages: Fluent in English, Dari and Pashto (written and spoken)

• Computer Languages: C++, Java, CCNA1,2,3,4 and network security, A+ CompTIA 2010

• Computer Programs: MCTs (install, upgrade, migrate), Microsoft Office Suite EXPERIENCE

Interpreter, UNICEF Sep 2021-Feb 2022

Translate a question or request clearly and accurately, conveying phrasing and intention as it relates to the subject from English to Dari and Pashto

MEAL Officer, Agency Coordination Body for Afghan Relief (ACBAR) Kabul, Afghanistan April 2021-Sep 2021

• Conducted assessments, focus group discussions, and key informant interviews according to ACBAR’s project, advocacy, and strategic plan design and implementation needs

• Designed monitoring and evaluation activities to collect information and analyze needs, program quality, partner/beneficiary feedback, and impact in accordance with priorities identified by project managers and senior management

• Assisted in the follow-up and investigation of negative feedback and/or complaints submitted to ACBAR’s Complaints Response Mechanism

• Conducted regular monitoring visits to project sites during implementation, providing evidence of progress

Program Officer, Women & Peace Studies Organization (WPSO) Kabul, Afghanistan June 2020-April 2021

Sara Qaderi

209-***-**** saaraqaderi@gmailcom

2

• Attended parliamentary general sessions and specific commissions to gather the following data and write daily, Weekly and monthly report from them:

The number of general assembly sessions held

Total number of motions/issues put forward by MPs

Average of MPs present in each session

No of Motions/issues passed to be followed by parliament

No of Bills by MPs presented, passed and rejected.

• Prepared final and quarterly progress reports for donors detailing progress against the output targets and the activities undertaken in support of these targets

• Ensured financial reports are shared with the donors in a timely manner

• Prepared comprehensive end of year research report on parliament activities annually for publishing around the country.

• Provided technical (making all material) and program inputs to the senior leadership for new concept around Women Peace & Security to promote WPSO vision & mission

• Developed concept notes and proposals for getting new projects in coordination with the senior leadership

• Managed recruitment of new program team members in close coordination with the Operations team in accordance to WPSO policies and regulation of Human Resources Policy M&E Assistant, Catalyzing Afghan Agri Innovation (CAAI) Kabul, Afghanistan Jan 2019-Sep- 2019

• Assisted in the review of Monitoring Evaluation & Learning (MEL) plan; implemented MEL activities, including designing of methodologies for monitoring and evaluation of the project, mechanisms for assuring quality in implementation of project activities, methods for measuring project performance and results, and procedures for project documentation and reporting.

• Assisted in development of data collection/recoding and analysis tools, monitoring checklists and reporting templates for the project and partners, such as USAID

• Ensured quality of all the data collected, analyzed and reported by the project and its partners to USAID) and other international agencies/organizations like DAI.

• Site visit to Collect quantitative and qualitative data and monitor the progress of the project activities and quality of implementation against project work plans using appropriate monitoring measures, examine and verify the stated activity input, output and impact indicators to assess the progress of projects’ activities

• Monitoring the quality of project activities implementation against pre-set quality benchmarks, prepare and share reports on the monitoring findings, and conduct follow-up monitoring on previously agreed action points for quality improvements.

IT and Membership Officer, Afghanistan Builders Association Kabul, Afghanistan- Nov 2017, Oct 2018

• Reviewed and developed the membership offerings, including pricing and benefits

• Acted as the first point of contact for all members and prospective members, taking enquiries via multiple communication channels, providing a high level of customer service

• Managed the Member Database, including contact information, payments, communications, benefits, and renewals

• Assisted in the development of membership and marketing letters, new member welcome packs, newsletters, e-communications and designing brochures. Technical Officer, Ministry of Agriculture Irrigation and Livestock, (MAIL) Kabul, Afghanistan Apr 2017-Nov 2017

• Developed reporting formats for the provincial- and Kabul-based technical teams Sara Qaderi

209-***-**** saaraqaderi@gmailcom

3

• Compiled reports from all entities and prepared weekly, monthly and quarterly reports for the projects’ progress and share them with my supervisor.

• Coordinated consultations with government and non-government agencies, private sector, local project stakeholders and potential project partners.

Contact this candidate