Customer Service Teller Supervisor

GAYLE GINSBERG

**** ** **" Circle Margate, Florida 33068 754-***-**** Gayte-Ginsberg@GmailLcom, q oat 24s nN

{\ (9m. PROFESSIONAL EXPERIENCE

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BANK TELLER SUPERVISOR, AUG 1995- JAN 2002

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gayleg a 0 9 BANK OF AMERICA, CORAL SPRINGS, FLORIDA

Establish and maintain relationships with individuals and business customers to provide exceptional

customer service

Coordinate the activities of tellers in bank branch to ensure proper use of time, resources and to best

provide customer service and efficiency

Oversee the flow of cash and financial documents throughout the bank and the Federal Reserve

Recruit staff members and oversee training programs for new staff and follow up trainings for existing staff

Review reports to determine the status of vaults and the amount of outstanding balances

Evaluate financial reporting systems, accounting and ATM procedures for accuracy to be reported to the

National Branch s :

Maintained building structure to ensure safety guidelines were withheld and proper opening and closing

procedures were implemented

CARDIOPULMINARY ASSOCIATES, PLANTATION, FLORIDA

MEDICAL SECRETARY, JUNE 2003- FEBRUARY 2007

Answer telephones and direct calls to appropriate staff in a friendly and timely manner

Schedule and confirm patient diagnostic appointments, surgeries, and medical consultations

Greet visitors, ascertain purpose of visit, and educate on procedures, while also interviewing patients to

complete documents, case histories, and forms to regulate office flow

Operate office equipment, such as voicemail messaging systems, word processing, spreadsheets, and other

software applications to compile and record medical charts, reports, letters, and case histories

Complete insurance and other claim forms all while following HIPPA guidelines

Maintain medical records, tech library and correspondence files

MILLER ALE HOUSE, CORAL SPRINGS, FLORIDA

SERVICER, MARCH 2009-DECEMNER 201 1

Monitor compliance with Health Department and fire regulations regarding food preparation and service

while also observing customer service standards

Check with customers to ensure they are enjoying their meal and take action to correct any problems

Memorize menu of items to report orders to ensure knowledge of food items offered

Prepare customer checks and collect tender in a positive and tim

Assist at hostess stand by answering phones, taking reservatio1

greeting, seating and thanking guests

Establish standards for personnel performance and custo:

group

ng as shift leader to the

BANKING SYSTEMS A

Trained and observed the banking process and sys'

responsibility to bank branch and constituents

Perfected bank process standards to ensure Pp

Learned training styles to execute relation

Positive, fun loving and prot

Fast paced and efficient

Goal oriented and pro

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