Joyce R. Goudeau

PO BOX *** • Houston,Texas. ****1 • 713-***-**** • adq2tm@r.postjobfree.com • US Citizen Operations Leadership Safety & Security Disaster Management Regulatory Compliance Consummate professional who consistently executes optimum performance while focusing on operations management; executing plans, processes, personnel staffing, quality assurance, and community outreach within both the government and private sectors. Experienced working in extreme outdoor conditions.

● Innovative leader with exceptional interpersonal skills to build trust, respect, and bring together a high performing team (union and non-union) that is motivated to achieve maximal results.

● Critical thinker and effective decision-maker with diverse experience in reducing costs, increasing efficiencies with an emphasis on staff productivity and improving revenue that impacted profitability.

● Committed to creating a safe work environment involving best practices, concepts, and procedures.

● Computer proficiency in Word, Excel, PowerPoint, and Access. PROFESSIONAL EXPERIENCE

Student – Rail Operations Training Program (August 2015 – February 2016) Northwest Railroad Institute – Vancouver, WA

Currently completing field operations:

● Conduct safety job briefings, and perform daily safety locomotive and freight car inspections.

● Apply knowledge of installing and replacing (E) and (F) knuckles, coupling and uncoupling cars, and operating various switches.

● Hands-on experience with heavy moving equipment working at heights of 20 feet; demonstrate the ability to control movement of large railroad equipment using hand and radio communication.

● Use knowledge of GCOR (General Code of Operating Rules), signal indication, hand signals, track warrants, track bulletins, and radio communication.

● Exercise ability to make independent judgment using sound reasoning skills and technical knowledge base to act quickly in responding to emergency and non-emergency situations.

● Employ skills to effectively communicate with student switching crew, yard personnel, engineers, and customers in a clear, concise, courteous, efficient, and professional manner. Licensed Real Estate Salesperson (January 2015 – June 2015) Shorewest Realtor – Milwaukee, WI

● Completed real estate course including state/federal laws, passed licensing examination, and achieved Wisconsin Real Estate License.

Safety & Security Compliance Officer (December 2009 – December 2014) JoGo Moves – Baton Rouge, LA

Utilized experience with safety codes, emergency preparedness, hazardous materials, and state health regulations; OSHA, DOT, FDA, and EPA government compliance regulations in training and consulting functions. Monitored environmental compliance issues, and provided assistance with workplace safety matters. Maintained the highest health/safety work standards to achieve injury-free work environments.

● Instituted regular safety meetings to refresh employees’ knowledge of OSHA standards and company policies.

● Evaluated the accident and illness prevention programs with recommendations for improvement.

● Conducted training sessions including First Aid, CPR, HAZWOPER, HAZMAT, and OSHA Tool-Box Talks.

● Created audit schedule to ensure OSHA requirements were followed throughout the organization to achieve zero fines for noncompliance with OSHA standards resulting in zero fines against JoGo Moves.

● Coordinated Incident Review Board Meetings and Steel Toe Footwear Program. Joyce R. Goudeau adq2tm@r.postjobfree.com Page 2

PROFESSIONAL EXPERIENCE (cont’d)

Federal Emergency Management Agency (FEMA) – Baton Rouge, LA More than 4 years of progressive responsibility and achievement, August 2005 to December 2009. Logistics Lead Mail Manager (July 2006 – December 2009) Conducted and evaluated reports progress on Standard Operating Procedures (SOP) work assignments; maintained authority to adjust worker assignments, and to use overtime, equipment, and materials to achieve schedules. Assigned duties to staff, and provided technical directions to assist in accomplishing difficult work steps and processes. Ensured safety and housekeeping practices were observed.

● Developed and maintained a variety of financial management reports that were provided to managers to monitor the financial status of mail management program areas.

● Led investigations of related employees’ concerns, health/safety incidents, and employees’ observations and near misses along with corrective actions development, implementation, and follow-up.

● Conducted mail security assessment plan for 35 sites, and briefed senior staff on “Safe Mail” procedures.

● Developed and executed policy/procedures for FEMA Gulf Coast Recovery Region Mail Security Plan.

● Provided and recommended changes to schedules, priorities, and work sequences for Disaster Assistance Employees (DAE), Mail Couriers, Support Services, and Mail Center Staff. o Made major/minor deviations in procedures or redirected resources under direct control to resolve problems such as equipment failure, emergency response material delays, disaster applicant interoffice mail, supplies or unplanned absences during Hurricanes Gustav and Ike. Operations Specialist (December 2005 – July 2006)

Represented FEMA at interagency meetings, conferences, and other forums involving Continuity of Government and Special Programs policy, program oversight, and agency-wide liaison activities. Participated on task forces in development and implementation of strategies for highly visible national security-related functions.

● Assessed property, determined right-of-way and eligibility for moving hazardous debris. Monitored debris cargo that was removed to determine/estimate amount of debris at landfills.

● Assisted other contractors to make correct eligibility determination of property assessment.

● Participated in weekly forums with Community Relations External Affairs Senior Staff meetings to discuss FEMA overview of disaster programs and outreach projects. Community Relations Unit Lead (August 2005 – December 2005) Contacted business merchants and public officials to effectively implement community relations plans and actions on outreach projects such as HPOP, Travel Trailer Project, DHOP, Mobile Home Sales, and LA Long-term Recovery Project to meet Community Relations disaster mission objectives.

● Identified and monitored potential issues that merited special needs cases attention from staff, and reported them to Community Relations External Affairs Senior Staff for priority attention.

● Coordinated daily debriefing meeting with staff on FEMA current events, policy, and procedures.

● Administered female-to-male partnership team policy, and adhered to safe working practices.

● Analyzed and assessed appeal requests, reviewed applicant information, and recorded the damages that affected safety, sanitation, and security of impacted dwellings. United States Postal Service – Baton Rouge, LA

Seventeen years of progressive responsibility and achievement, November 1987 – December 2004. Supervisor Customer Service City Letter Carrier Mail Handler Joyce R. Goudeau adq2tm@r.postjobfree.com Page 3

PROFESSIONAL EXPERIENCE (cont’d)

United States Postal Service (cont’d.)

Experience Highlights:

● Supervised and evaluated the performance of 30 employees using a leadership style to ensure a smooth flow of operations. Performed managerial duties including counseling employees regarding work and administrative matters. Established improvement work plans, and recommended appropriate personnel actions.

● While serving as Staffing Supervisor, resolved office staffing shortage by examining sick leave and light duty status files, identifying expired light duty employees, and initiating process for returning them to full-time status.

● Developed and conducted daily safety meetings and presentations on safe driving and safe mail processes, as well as reviewed driver’s licenses to ensure staff in compliance with procedures for driving federal vehicles.

● Prepared and reviewed data for time and attendance reports on staff to recommend time-off and cash awards for employees. Forwarded report data to the Employee Performance Award Board. Previous employment encompassed successful experience working as Accountant for the Department of the Army at Fort Meade, Maryland.

EDUCATION & TRAINING

BS, Environment Management (GPA: 4.0) – University of Phoenix, Baton Rouge, LA Northwest Railroad Institute, Rail Operations Training Program – Vancouver, WA Currently enrolled, August 2015 – February 2016

Courses: GCOR 7th Edition Yard Switching Operations Railroad Operations & Safety Rules CPR/AED Industries Aid OSHA-1910 General Industry Railroad Field Operations Hazardous Materials/Practices and Handling Freight Car and Locomotive Daily Inspection Air Brake and Train Handling Rules Professional Training: • OSHA-10/30 General Industry

• OSHA-18001 Health & Safety Management Systems

• DOT Hazardous Material

• Briefing and Presentation Skills

• Fall Protection/Emergency Action Planning

• First Aid, CPR/AED Training

• ICS-100, 200, 300, 700 – Incident Command Systems

• ICS-800 – National Response Plan

• Equal Employment Opportunities for Supervisors (EEOC)

• Accident Investigations/Audit and Inspections

• Regulatory Compliance and Safety Management

• Supervisory/Management Training

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