Customer Service Front Desk

MARIA M ORTIZ

**** * **** **.

Long Beach CA, ***05

*************@*****.***

SUMMARY OF MAJOR SKILLS AND ACCOMPLISHMENTS

Reliable supporting team member with experience managing front desk operations and offering general office support. Detail-oriented background with customer service. Efficient typing skill with knowledge of Microsoft excel.

PROFESSIONAL SKILLS

Communication Skills

• Answered and transferred incoming calls

• Help resolve client problems quickly with superior customer service

• Identified client needs, built relationships and overcame objections to drive sales

• Delivery needs, optimizing strategies to meet customer demands

• Assisted with clients with updates on their case

• Interacting with companies to pay invoices

• Working with vendors for speedy procurement of services Organization Skills

• Data Entry

• Managing calendar, adding new court hearings, adding Minutes of Hearings to notes

• Preparing files, scanning and e-filing medicals

• Sorting and labeling

• Kept physical files and digitalized records organized for easy updating and retrieval by authorized team members

• Kept detailed record of inventory, cleaning surface, stocking merchandise and helping customers

• Managing checks, posting and distributing, scanning and creating a monthly list of checks that have been received

• Managing list of files that have been to shred, or close in storage

• Bill review

• Mail handling

Employment History

02/21 - 03/22: BBE Management, Inc:Support Staff

10/15 - 03/20: BBE Management, Inc: Support Staff in Billing 09/13 - 10/15: Maskatels Store: Vendor Stocker

05/90 - 02/04: Farmers Insurance Agency: Sales Representative 01/89 - 08/90: Merylinch: Staff Member

Education

Pasadena City College: No degree - Business Administration 06/1987: Benjamin Franklin High School: High School Diploma

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