Service Representative Customer
Resume:
Rosalba Melgoza
Oxnard, CA *****
**********@*****.***
Office Manager
JW Homecare - Oxnard, CA
August 2018 to November 2021
As the Office Manager my daily duties are to open and close the office, handle all correspondence, complaints and queries, answer phones and return calls as required, give customer quotes and schedule appointments. I create and update Accounts Receivable spreadsheets as well as daily, monthly deposits. I ensure the technicians are aware of their daily assignments. I ensure all Office supplies are stocked and schedule all vehicle maintenance. I also interact with Vendors over the phone and in person. I report directly to the CEO & COO and assist them with all Administrative duties.
Homemaker
Oxnard, CA
January 2011 to August 2018
I took a few years off to be a full time Mom
Customer Service Representative
Verizon - Oxnard, CA
2005 to 2011
Answered multi line phones assisting customers with new service orders. I Scheduled appointments.I addressed customer relations complaints. I would act as Manager where I would oversee a staff of 35 associates. Coordinated in-house promotions and employee training Teller/Manager
Continental Currency Services - Oxnard, CA
February 2002 to August 2005
Verified new customer account information.
Processed loan accounts and processed payments.
Cash and product orders.
DMV and Western Union transactions
Performed random teller audits
Managed employee schedules
Customer Service Representative
All-Star Glass - Ventura, CA
2000 to 2002
Provided customer service in person and on the phone, which included: scheduling appointments, verified insurance claims.
Performed basic office tasks such as faxing, copying and prepared bank deposits.
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