Front Desk, customer service

Arial Jefferson

**** ******* **** **** ****** Tx 77379 346-***-**** ********@*****.***

Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Hands-on skills in using applications such as MS Office, Millennium, and QuickBooks to facilitate daily office operations. Collections high volume call center processing payments transfers, settlements and extensions.

HIGH SCHOOL DIPLOMA, WESTFIELD HIGH SCHOOL, HOUSTON TX 77090

Core Qualifications

•Customer Service

•Office Administration

•Bookkeeping

•Schedule Management

•Office Maintenance

•Inventory and Supply Management

•Microsoft Office/Word/Excel

•Phone, Fax, Printer/Copier

•Collections

Professional Experience

AVANTIVE SOLUTIONS

11/2021-PRESENT

•Thoroughly and accurately answer questions about customer healthcare account

•Process customers orders accurately and efficiently

•Create a welcoming experience by authentically engaging every caller, every time

COLLECTIONS AGENT

01/2020-06/2021

Convergent Outsourcing Inc.

Houston, Tx

•High volume call canter

•Inbound/Outbound

•Processing Paymets

•Settlements/Extension

RECEPTIONIST

2/1/2018 – 06/2021

Culligan of Houston

Houston, TX

•Greet and welcome guests in person and on phone; answer and direct inquiries to designated department.

•Maintain log books, including sign-in/out logs, front desk expenditures, and calls received.

•Pick up and sort daily incoming correspondence and deliver sorted mail to addressees.

•Maintain executive managers calendars by planning and scheduling conferences, teleconferences, and travel.

•Develop and utilize effective filing and retrieval systems and maintain office supplies by placing orders and evaluating new products.

•Manage front office reception area by cleaning and organizing desk and visitor lobby.

FRONT DESK RECEPTIONIST

4/1/2016 – 2/1/2018

Brevard Insurance Company

Houston, TX

•Greeted walk-in customers, insurance adjusters, and tow truck customers while fielding calls from outside sources such as vendors and customers.

•Obtained authorization for services and updated customers on repair status of vehicles.

•Calculated bills for services rendered and collected and processed customer payments.

•Balanced monthly vendor statements and closed monthly sales invoices.

FRONT DESK RECEPTIONIST

08/17/2014 – 3/1/2016

Heavens Hair Studio

Spring, TX

•Answered high volume phone calls, booked appointments, and greeted clients.

•Offered clients beverages, prepared them for color services, and collected and processed payments for services rendered.

•Ordered all beauty salon products needed,

•Interreacted with suppliers.

•Cleaned and maintained the front waiting area

•Bank deposits of daily monies

•Balancing of books nightly and again at month end

•Paying invoices and bills related to rental space.

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