Fahimah Nanabawa

Oshawa, ON

adq2rb@r.postjobfree.com

+1-647-***-****

Willing to relocate: Anywhere

Personal Details

Highest Level of Education: Bachelor's Degree

Work Experience

Cashier

Walmart - Whitby, ON

November 2021 to Present

• Keeping positive customer experience with fair, friendly, and courteous service.

• Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.

• Resolves customer issues and answers questions.

• Bags purchases if needed.

• Processes return transactions.

• Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.

• Enters price changes by referring to price sheets and special sale.

• Discounts purchases by redeeming coupons.

• Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.

• Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.

• Balances cash drawer by counting cash at beginning and end of work shift.

• Provides pricing information by answering questions.

• Maintains checkout operations by following policies and procedures and reporting needed changes.

• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.

• Contributing to team effort by accomplishing related results as needed. Customer Service Representative

Knewsales Group Inc. - Oshawa, ON

August 2021 to October 2021

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support. Customer Service Representative

Popeye's Restaurants - Scarborough, ON

July 2021 to August 2021

Responsible for maintaining high quality service to the customers. Cashier -taking orders, preparing orders dealing with daily duties. Managing and assigning foods to different customers Dealing with customer complaints and feedbacks.

Physiotherapist

Lokhat hospital

August 2020 to May 2021

Duties performed

• Treating patients as assisted by seniors.

• Recommending patients on exercises at home.

• Learning consulting patient from seniors.

• Reporting of daily tasks.

Front Desk Agent

Samsung Electronics - India

February 2018 to January 2020

Assisting customers calls and complaints regarding products. As an call center agent and technically solving problems on phone. Completing daily call leads.

Reporting calls to manager.

Solving technical as well as damage issues of customers phone. Education

Bachelor's Degree in Health and fitness promotion

Durham college - Oshawa, ON

April 2021 to Present

Skills

• Customer Service (2 years)

• Sales

• Order Entry

• Multilingual

• Upselling

• Computer Operation

• Live Chat

• Technical Support

• Typing

• Office Administration

• Communication Skills

• Microsoft Excel

• English

• Microsoft Powerpoint

• Computer Skills

• Help Desk

• Account Management

Languages

• English, Hindi, Gujarati and Urdu - Fluent

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