Customer Service Triage Nurse

MARIE ELSIE SANON

**** ******* ****, *******, ** 30047 -Tel: 470-259-323 - e-mail: ******@*****.***

PROFESSIONAL OVERVIEW:

Dedicated, compassionate and knowledgeable healthcare professional with excellent customer service and a positive attitude towards patients; efficient and competent in providing high quality care to patients of diverse populations in various settings; excellent in working independently and professionally managing caseloads and setting priorities; dependable and experienced with the ability to remain calm in emergency situations; great team player; exhibits excellent competency in medical procedures and maintained confidentiality of patients' records.

SUMMARY OF SKILLS:

• Eighteen years of experience as a Licensed Practical Nurse

• Experienced in patient teaching on preventive health care, management and disease prevention

• Skilled at IV, oxygen and wound therapy

• Team player with strong interpersonal and communication skills

• Detailed oriented with strong organizational and multi-tasking skills

Licensed Practical Nurse, Kaiser Permanente, 2018 to Present Provides support for team and provider(s) during facility encounters. Manages patient traffic flow. Performs follow-up care per provider instructions and in accordance with scope of practice. Assists with patient education. Documents clinical information into the medical record. Prepares patient for exams by reviewing history, collecting current information and appropriate vital signs, documenting in the medical record according to guidelines (e.g., hearing, vision, blood pressure). Participates in process of interviewing, selection, orientation and training of new team members. Provides intervention ordered by practitioner (e.g., medication, dressings, specimen collections, irrigations, suture removals, and IVs) and documents patient response.

Behavioral Health System, Riverdale, GA- 2012 to 2017 Caring for patients experiencing acute mental distress or who have an enduring mental illness or substance abuse; assessing patients' behavior and psychological needs; building relationships with patients to encourage trust, while listening and interpreting their needs and concerns; ensuring correct administration of medication, including injections, and monitoring the results of treatment; responding to distressed patients in a non-threatening manner and attempting to understand the source of distress; implementing de-escalation techniques to help people manage their emotions and behavior; encouraging patient to participate in group or one-to-one therapy sessions, helping in developing patients' social and coping skills.

Nurse Shift Supervisor, King's Bridge Retirement Center, Atlanta, GA- 2014 to 2017 Manage the nursing staff and patient care during shift period in accordance with facility policies; receive report from off-going supervisor and give report to oncoming supervisor; respond to emergency and medical assistance calls; participates in orientation of new hires; provide guidance and support to staff to better plan work flow; administer medications and provide nursing care; monitor and report changes in patient symptoms; receive/record employee call-outs, update schedule and fill positions for absent staff; handle patient complaints and monitor employee job performance; identify and resolve customer service issues with families and residents; obtain supplies from medical supply after hours storage and restock crash cart immediately after use and meds cart and meds room cabinets; provide supervisory oversight to help ensure staff compliance with established quality care and customer service standards.

Residential Nurse, Skyland Trail Mental Health Center, Decatur, GA- 2013 to 2017 Caring for patients experiencing mental distress; providing counseling to patients and encouraging trust to enable better progress with treatment; monitoring patient and documenting developments and improvement observed; communicating with doctors, counselors and other mental health professionals regarding patients' condition; developing treatment plan as well reporting their observations in a timely manner; administering medications and treatment; participating in orientation and training of new hires.

Visiting Nurse, Southern Community Living, LLC, McDonough, GA - 2011 to 2013 Performed health visits to mentally challenged patients in a community living setting. Administered medications orally and via g- tube as prescribed; provided wound care and dressing change at peg/trach/catheter site daily; evaluated patients' condition and recorded weekly weight and daily vital signs; collected specimens; prepared and gave injections and enemas; placed catheters, monitored and report adverse reactions to medications or treatments.

Intake Nurse, Dynamic Care and Community Services, Inc., Stockbridge, GA - 2008 - 2010 Performed assessment to determine level of care; prepared care plan; recorded condition and nursing requirements of residents; supervised teams of GNAs; conducted supervisory visits; assigned nursing staff according to patient needs and nurse capabilities; act as liaison with physicians; documented treatment plans and procedures in accordance with regulations; assisted with emergency response to sudden patient illness; administered fluids and medications through IV lines and monitored patients IV and sites.

School/Visiting/Triage Nurse, Dependable Nursing Services, Baltimore, MD - 2004 - 2008

As a Visiting Nurse - performed daily health skilled visits to children with conditions varying from diabetes, tube feeding or Foley catheters and more. Provided timely reports and maintained accurate medical records. Maintained open communication with family members about patients' conditions.

As a Triage Nurse - assisted in controlling patient flow at the Emergency Room; quickly and accurately assessed patient's condition and determined priority for treatment with emphasis on detecting distressed patients who may be experiencing heart attacks or stroke; explained procedures and performed EKG exams as necessary.

As a School Nurse - responsibilities included emergency care, illness prevention, health counseling, vision and hearing screening tests, and health education; administered medications and monitored blood sugar daily.

Shift Charge Nurse, Ravenwood Nursing and Rehabilitation Center, Baltimore, MD - 2004 - 2007 Supervised GNAs; medicated, treated and provided care to patients; prepared and administered oral medications and injections; performed functional assessments and physical examinations; observed, recorded and reported unusual conditions or behaviors; took and recorded vital signs; administered medications and injections as prescribed by physicians; trained nursing assistants in various areas of patient care; performed venous punctures; maintained, adjusted or discontinued flow of intravenous therapy; monitored IV sites for signs of infections; performed dressing changes at IV sites; performed catheterizations and catheter care; initiated emergency therapies, assessed patients for adverse reactions and complications; performed surgical wound care using sterile and aseptic technique; maintained the care and upkeep of artificial airways such as oral, nasal, and tracheal tube; obtained and transcribed doctors' orders; maintained good interpersonal relationship with co-workers, families, peers, and other health team members, assured privacy and personal dignity of patients.

EDUCATION:

University of the District of Columbia, Washington, DC 2002-2003 The Mariner Health are, Laurel, MD, 2002 - Certified Nursing Assistance Program Prince George's Community College, Landover, MD - Pre-nursing Curriculum General Communications, Rockville, MD - Office Specialist Program - Diploma received CompUSA Training Center, Rockville, MD - Computer Networking Administration Program CERTIFICATION:

Georgia State Licensed Practical Nurse (Active)

Maryland State Licensed Practical Nurse (Inactive) IV Certification

LANGUAGE:

Fluent in English, French and Haitian Creole

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