Entry Specialist Customer Service

Elaine Sharp

***** *** *** * ******, TN ***** 931-***-**** **********@*****.***

Profile

Motivated, personable professional with multiple skills in Quality Assurance Management, business, retail, and customer service settings. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports, payroll and scheduling. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Excellent team-building skills. Skills Summary

Report Preparation

Written Correspondence

General Office Skills

Peachtree Knowledge

Computer Savvy

Customer Service

Scheduling

Data Entry

Multiple Software Skills

Accounting/Bookkeeping

Front-Office Operations

Professional Presentation

Professional Experience

CUSTOMER SERVICE/OFFICE ADMINISTRATION/QUALITY MANAGEMENT

Provide excellent customer service as a VCSR.

Oversee front-office operations and provide impeccable customer service.

Prepare schedules and payroll for employees.

Various software applications including Microsoft Office.

Solve customer issues in an effective, efficient manner to satisfy both parties.

Overseen all aspects of quality inspections while working directly with the customer. DETAIL MASTERY & ORGANIZATION

Manage all aspects of day-to-day operations of a professional office and customer service:

Management of employees.

Employee scheduling for busy operation.

Finances: accounts payable/receivable, invoicing, billing, budgeting, and payroll.

Supervision of employees in office, classroom, customer service settings and high production environment.

Compliance with all employment regulation, corporate rules and procedures, implementing and coordinating new rules and procedures as needed.

Employment History

TFT Global, Inc.

Quality Project Coordinator September 2021 – 2022

TFT Global, Inc.

Quality Supervisor, December 2016 – September 2021 Express Employment (TFT Global, Inc)

Quality Team Leader, April 2016 – September 2016

H & R Block/Private Tax Service

Tax Preparer, January 2005 to 2016 (seasonal)

ACD Direct

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Elaine Sharp

11096 Hwy 412 E Linden, TN 37096 931-***-**** ***************@*****.*** Virtual Customer Service, September 2013- December 2015 R & R Automotive

Office Management, March 2012 – July 2014

Live Ops

Virtual Customer Service, May 2011- June 2014

Vision Perry

Training/Office Management, June 2011 – November 2013 Education

TENNESEE TECHNOLOGY CENTER - HOHENWALD, TN 2001; 2003

CERTIFICATES

DATA ENTRY SPECIALIST

CUSTOMER SERVICE REPRESENTTIVE

SOFTWARE APPLICATIONS

HICKMAN COUNTY HIGH SCHOOL – CENTERVILLE, TN - GRADUATE 1990

With specialized transcript in Vocation Office Education (VOE) References

Jeannie Kestner, Business Owner Linden, TN 931-***-**** Cathy S. Roberts, Office Admin Linden, TN 931-***-**** Carol Andrews, Inspector Spring Hill 931-***-****

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