Customer Service Mortgage Specialist

Sergio Carrasco

**** **** **. ******, ** ***** 708-***-****

*****************@*****.***

PROFESSIONAL SUMMARY

Apart from learning sales, and excelling at it, I learned a lot of valuable skills like communication, leadership, organization, & prioritizing . I always maintain a professional, friendly & enthusiastic attitude. I’m very reliable and easily trainable. My years of doing sales made me a more outgoing person and a very approachable individual. One of my skills I value the most is my communication; my ability to build rapport and create lasting relationships with customers.

GOAL

Obtain a position where I can keep practicing my customer service skills and build relationships. Advance to the highest level possible.

·EDUCATION

●High School Diploma May 2014 Glenbard South High School Glen Ellyn, IL

●Act score 24

●Math Guru

●Good writing skills

SKILLS

·Fluent in English and Spanish

·Word/Excel intermediate

·Fast Learner

·Type 30-35 WPM

·Very well organized

·Team oriented

·Building Relationships

·Communication Skills

EXPERIENCE

U.S BANK/ CLIENT RELATIONSHIP CONSULTANT - FEBRUARY 2020 - PRESENT

●Customer service/Relationships

●Basic banking operations

●Cash handling

●Opening new accounts

●Offer/Up-sell any new products to customers/potential customers

●Handle different types of loan applications (Credit card, personal loans, Auto loans)

●Create referrals to our different financial partners (Referrals to Mortgage specialist, Business bankers, Wealth management)

●Service ATM when needed

●Build successful long lasting, relationships

Relationship Banker/Bank Teller -TCF Bank -June 2018- FEB 2020

●Cash handling

●Conduct daily deposits/withdrawals/money transfer

●Handle credit card applications

●Basic banking operations

●Cross-sell different products

●Customer service

Sales Associate Platinum Car Wash & Lube Center 20 E Loop Rd Wheaton, IL September 2012-2017

·Greet every single customer

·Answer questions and complaints

·Up sell products and services

·Make quota of daily sales

·Team leader (train new employees)

·4+ years of Sales experience

·4+ years of Customer Service

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