Support Agent Customer Service
Resume:
Personal details
Jamie Lynne Tenorio
*************@**********.***
Littlerock, CA
Qualities
Emotionally intelligent
Detail Oriented
Well Organized
Highly Focused
Thoughtful
Adaptable
Creative
Analytical
Proactive Problem Solver
Technical Skills
Phone, email and chat support
Typing 68 WPM at 100%
accuracy
MS Office Suite
Database Management
Outlook
Google Suite
Windows OS
Mac OS
Zoom
Slack
Asana
Go To Meeting
Anymeeting
Chrome Remote Desktop
Skype
MailChimp
Jamie Lynne Tenorio
Live Chat Assistant
Profile
Personable, diligent and highly ambitious young professional with a knack for delivering stellar customer service and support in a remote capacity, specifically via live chat and email platforms. Well known for consistently demonstrating an unwavering passion for exceeding customer service standards, and an expertness in utIlizing active listening and effective communication skills to anticipate customer needs. Experienced in mediation and conflict resolution tactics, and proactive in providing thoughtful solutions. Offering a plethora of in demand, remote ready skills, including specializations in customer communications, customer needs assessment, time management and workflow prioritization. Eager to contribute to the achievement of organizational goals and future successes of a forward thinking company such as Rebel Horizon Marketing.
Core Qualifications
Customer Service Expert with 15 years experience.
Proven ability to achieve exemplary results under self managed conditions. Longstanding record of developing long tem customer relationships. Dedicated work space with high speed internet connection. English Major with a strong grasp of verbal and written communication, including grammer, structure and punctuation.
Able to quickly learn and retain new information.
Proven history of reliability in the workplace.
Flexible/open availability.
Passionate about going above and beyond to deliver unmatched customer service. Employment
Head Cashier Feb 2018 - Jan 2020
Home Depot, Palmdale
Promoted to Head Cashier within the first year.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Remedied issues quickly and within parameters of company-mandated policies and procedures.
Improved overall efficiency 15% by anticipating needs and providing outstanding support. Shift Supervisor Nov 2013 - Sep 2016
GameStop, Palmdale
Responsible for carrying out opening and/or closing procedures while overseeing all day to day operations of assigned location.
Offered exceptional customer support by utilizing excellent communication skills and personalized follow-up.
Met organization wide Customer Experience Survey goal of achieving upwards of 90% capture rate with a Customer Satisfaction rate of 98%. or higher on a weekly basis. Education
Bachelor Of Sciences Jan 2014 - Jan 2016
Full Sail University, Remote
Associate Of Arts Jun 2008 - Jul 2010
Antelope Valley College, Lancaster
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