Customer Service Corporal
Resume:
Patrick Dore
Corporal - Maryland Department of Corrections
Eldersburg, MD 21784
*********@*****.***
Work Experience
Director of Security
Baltimore Country Club - Baltimore, MD
February 2018 to Present
Lead a security department of retired and part time police officers and college students. We provide safety and security for two campus in Baltimore county and Balitmore city. I'm trained in CPR and first aid, certified teacher in all aspects of safety and security for the Baltimore Country Club. Instill pride and courtesy in all of my employees. Patrol the campus during shifts, cover for short handed shifts, have provided CPR to two individuals and first aid to four guests at the club . Named employee of the month for exemplary service to our members and staff safety . Control the budget, maintain safety equipment and observe campus by cctv and foot patrols . Take pride in my appearance, work history and my ability to not miss work, over 20 years without any sick time. Corporal
Maryland Department of Corrections - Baltimore, MD 2009 to Present
• Provided work leadership, guidance and training to Corrections Officer during scheduled shift
• Supervised inmates in living areas, recreation activity areas and inmate visitation areas
• Responsible for shift leadership in the absence of the Sergeant
• Prepares reports and maintains accurate daily logs
• Initiated accurate disciplinary reports
• Served as a member of the special response team
• Selected to work for the United States Federal Marshall task force for gang violence Managed both the fleet and driver workforce in an efficient, cost Yellow Roadway Trucking Company - Baltimore, MD
August 1998 to March 2009
Baltimore, MD (08/1998-03/2009)
Transportation Management
• Managed both the fleet and driver workforce in an efficient, cost-effective manner
• Provided excellent customer service and leadership of the team
• Made effective decision by analyzing information and considering priorities
• Planned and maintained staffing schedule to ensure the team met or exceeded projected production goals
• Facilitated communication to drivers customer service needs and expectations, driver support, delivery protocol and best practices to ensure customer received the best service Education
Bachelor's
Salisbury University
1981
Skills
• CCTV
• Time Management
• Leadership Experience
• Loss Prevention
• Microsoft Word
• Security
• Teaching
• Supervising experience
• Management
• Surveillance
• Commercial driving
• Driving
Assessments
Management & Leadership Skills: Planning & Execution — Highly Proficient October 2019
Planning and managing resources to accomplish organizational goals. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Supervisory skills
• Management experience in transportation and logistics operations
• Extensive knowledge of security operations and procedures
• Ability to accurately record information, team building and coaching skills, teacher in academy and in service training, results oriented
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