Customer Service Sales Associate

KEVIN McDERMOTT

Jersey City, NJ ***** 973-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Tax Preparation Tax law compliance

Tax code knowledge Store Management Sales Goals

SKILLS

Staff Management Employee scheduling Sales and marketing Training Merchandising

WORK HISTORY

Tax Preparation Specialist, 08/2013 to 04/2016

H&r Block Inc. – Carbondale, PA

Completed and filed returns with tax departments at local, state, and federal levels.

Maintained high-quality control standards by reviewing internal tax preparation documents for missed tax benefits.

Reviewed clients' tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

Provided information about available products and services, including Identity Theft Protection and Tax Return Guarantee services, to clients, resulting in increased business opportunities.

Assistant Store Manager, 09/2008 to 03/2009

Just Cabinets Inc. – Edwardsville, PA

Helped with planning schedules and delegating assignments to meet coverage and service demands. Reviewed performance data to monitor and measure productivity, goal progress, and activity levels. Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.

Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.

Trained and managed associates in customer service and sales techniques.

Appliance Sales Specialist, 07/2005 to 09/2008

Lowe's Companies Inc. – Newton, NJ

Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.

Educated customers on promotions to enhance sales.

Decreased inventory shrinkage, drive-off, and daily cash discrepancies by closely monitoring daily operations.

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Evaluated data on stock levels, customer sales, and other factors, assessed trends, and report on findings to help senior management make effective operational decisions.

Inside Sales Associate, 02/2000 to 06/2002

Lapp, USA – Florham Park, NJ

Identified consumer interests and key market identifies for new accounts.

Added consumer purchase dates and updated address changes for current accounts in the corporate database. Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.

Teamed with partners to close deals for sales development.

EDUCATION

Bachelor of Science: Business Management, 01/1992

College of Staten Island, City University of NY - Staten Island, NY

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