Customer Service Security Officer
Resume:
PROFESSIONAL SUMMARY
SKILLS
EXPERIENCE
RODNEISHA CARVIN
Self-motivated professional with expertise in supervision and workflow delegation. Quick thinker with advanced problem solving acumen. Strengths include comprehensive communication and decision-making faculties.
Eager, driven and highly resourceful with above average problem recognition and resolution expertise. Strengths include ability to think on feet and monitor with efficiency. Ready to work in a supervisory capacity in an entertainment or hospitality venue.
Customer service professional with over 10 years of experience in guest experience management. Strengths include efficient, flexible and hard working. Seeking entry level role to gain more security acumen. Courteous and highly-driven surveillance agent. Enjoys working with the public. Ready for intensive security role with public service agency or organization.
Access and security
expertise
Collaboration skills
Communications expertise Detail analysis proficiency Motor skill coordination Proficiency in public service Safety oriented Social perceptiveness and
awareness
Superior judgment and
decision
Time management
July 2017 - Current
Security Officer
Shintech Plaquemine, LA
Answered phones, greeted guests and provided information and directions.
Assessed guests, identified suspicious activity and people, and checked for proper identification.
Checked alarms and security devices to ensure proper operations. Contacted emergency personnel in even of fire, safety and crime occurrences.
Documented all threats and created reports.
RC 3702 River Park Lane Lot 64, Addis, LA 70710,
225-***-****, *********@*****.***
Logged all visitor and guest activity.
Monitored entrances and property grounds for unauthorized activity and access.
July 2017 - December 2018
Shift Trainer
GPS Hospitality Baton Rouge, LA
Greeted customers and offered them assistance where possible. Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
Acknowledged customer issues and resolved their problems quickly and efficiently.
Collaborated with [Department, team or personnel] to plan, develop and implement [Project, program or process].
Increased sales by [number] % through the development and implementation of strategic plans.
Informed customers about current promotions and sales, encouraging them to take advantage.
September 2014 - July 2017
Merchandiser
Frito-Lay Baton Rouge, LA
Collaborated with colleagues to discuss market information and strategies.
Conducted market research to learn of current trends and to perform sales activities accordingly.
Contributed to the department's sales initiative, which enhanced the company's revenue by [number %].
Effectively communicated with other employees and upper management to ensure complete care of customers.
Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities. Facilitated the implementation of [Process, project or program] by communicating objectives across client, teams, and departments, assigning multi-phase activities to appropriate personnel and coordinating time lines to ensure successful launch. Increased sales by [number] % through the development and implementation of strategic plans.
March 2013 - October 2014
Back Room Associate
Walmart Supercenter Port Allen, LA
Stocked and organize the whole store throughout the back of the store. Cleanliness was required to keep harmful incidents to occur. EDUCATION
March 2010 - November 2012
Security Officer
Weiser Baton Rouge, LA
Answered phones, greeted guests and provided information and directions.
Logged all visitor and guest activity.
Patrolled grounds and watched all entry ways for intrusions. Stayed in contact with other security and emergency personnel with walkie-talkies, radios and other communication devices. Documented all threats and created reports.
Identified threats and unsafe situations that compromised the safety of the premises, employees and guests.
February 2004 - December 2008
Shift Leader
McDonald's Port Allen, LA
Established performance targets for staff members and tracked the results.
Handled and resolved escalated customer complaints. Hired and trained new employees on an as needed basis. Managed the daily operation of a [number]-person customer service team for [number] years.
Opened and closed the business and verified all financial transactions on a daily basis.
May 2007
Diploma
Port Allen High School, Port Allen, LA
May 2011
Office Administration
Medvance Institute, Baton Rouge, LA
Medical Office certificate
Completion of MOA, and billing coding training
N/A
BRCC, Baton Rouge, LA
Contact this candidate