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Curriculum vítae

WORK EXPERIENCE

CONTRACTOR/ NOVEMBER 2020 – MAY 2022

Veladrians– Sliema, Malta

Cover different positions (waiter, kitchen assistant, cleaner, cashier, bartender, receptionist) from companies such as restaurants, hotels, factories and offices.

Activity sector Outsourcing

WAITER/ JUNE 2020 – OCTUBRE 2020

Ventuno Restaurant– Mellieħa, Malta

Welcoming and seating guests, taking guest orders and offering recommendations to upsell appetizers, desserts, or drinks. Activity sector Restaurants

CUSTOMER SERVICE AGENT / JULY 2019 – DECEMBER 2019 Colpensiones – Armenia, Colombia

Customer service, attend requests, complaints and claims of citizens. Activity sector Pensions

CUSTOMER SERVICE SPECIALIST / NOVEMBER 2018 – APRIL 2019 Caja Social Bank – Pereira, Colombia.

Developing a strong relationship with clients, also converting prospects to clients. Preparing and presenting regular sales reports to analyze the business performance, customer service functions. Activity sector Bank

SALES AND CUSTOMER SERVICE AGENT / MARCH 2016 – MARCH 2018 CLARO Colombia – Armenia, Colombia

Face-to-face assistance and call center, complaints and claims, meet sales budget, productivity and loyalty indicators. Activity sector Telecommunications

OPERATIONS SUPERVISOR/ JUNE 2014 – DECEMBER 2014

Grupo Empresarial Don Pollo – Armenia, Colombia.

Traceability of all production, logistics, distribution and purchasing processes through matrices, leading to the creation of indicators that show a trend and make suggestions to those responsible for the processes on how they can be improved. Activity sector Aviculture

DISTRIBUTION ASSISTANT / JULY 2012 – JULY 2013

Postobon S.A – Armenia, Colombia.

Process and analyze sales information, for the subsequent distribution of product in the city. In charge of pre-sales and self-sales seller, training in customer service techniques. (28 people). Supervise customer service indicators, make visits to customers and follow up on the work of the staff in charge.

Activity sector Manufacture and distribution of soft drinks EDUCATION AND FORMATION

English B1 – March 2020 – December 2020.

ACE English Malta.

French A2 – August 2012 to December 2012

French alliance – Colombia.

International Business Manager

January 2007 to march 2012

Quindio's University – Colombia.

ALEJANDRO GONZALEZ OCAMPO

PERSONAL INFORMATION

215 Apt 3 Triq is-Swieqi, Malta adq2ol@r.postjobfree.com +356-******** ID Card 0268552A Long term residence (Expiry 07-04-2027) Date of birth 27/04/1990 Professional in international business administration, with complementary studies in customer service and management of office tools (Excel). Extensive experience in customer service, sales and retention, working in sectors as telecommunications, insurance, banking and pension companies. I have good skills to assertive communication and negotiation, a person focused on obtaining results and achieving goals.

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