Customer Service Data Entry
Resume:
FELIPE RIVERA
Austin, Texas **724
Phone: 737-***-****
Alternate number: 512-***-****
Email: **********@*****.***
OBJECTIVE: Obtain a position that would allow the use of customer service and security skills effectively
QUALIFICATIONS
Over 15 years of customer service and security as well as experience in both call center and face-to-face interaction. Qualifications do include both business to individual and business to business interaction. Computer skills, email systems, and basic office software and equipment. EDUCATION
1984-1988 Diploma, S.F. Austin High School
1991-1992 Regional Training Center/Austin Certificate basic computer skills EMPLOYMENT
September 2021 - Present
Holiday Inn Banquet Housemen
- Setup for event following Banquet Event scamatics
= arrange and account for all banquet equipment
= assist client with setup
= perform server duties on all event
= report changes and new request to banquet management
= take down and clean after each event
= direct temps and assisting staff with instruction on all events.
= Walk thru check off all items on Banquet Event Order December 2020 - September
Goodwill Warehouse
- Receive and load box truck
- Assist delivery drivers with routes as needed.
-Separate and distribute donation within the store.
-Break down 4 feet box and recycle
-Assist with recycling store inventory
-Assist customer with loading furniture with hand carts and pallet jacks
- Use tip machine to produce inventory.
-Document all machine use
- Inform management staff of hourly production status August 2014 - March 2020
TRAVIS COUNTY SECURITY DISPATCH
- Monitor 300 remote cameras county wide.
- List and report any camera malfunctions to supervisor.
- Hourly foot patrol of Airport Campus.
- Escort money truck employee to vault.
-Maintain daily log of all incidents.
- Maintain communication of all suspicious activity with Constables.
- Secure building after each class and shift.
- Maintain presence in the Tax Office.
- Receive and distribute all incoming packages.
- Monitor and direct pedistrian traffic.
- Assist with crowd control during special events. May 2006 – April 2014, LOSS PREVENTION, INTERCONTINENTAL STEPHEN AUSTIN HOTEL
-Oversee safety and security of property and guest
-Issue hotel equipment to staff on and remain accountable for returns
-Witness and sign off on cash out from registers as well as General Paymaster
-Keep daily logs of loss and found items
-Assure that all functions on hotel property are without incident
-ID guest in restricted areas of the hotel
-Maintain constant communication with Manager on Duty with any changes with day to day planners
-Create incident and Daily Activity Report of scheduled shift
-Resolve guest concerns on various issues
-Follow up with guest with various shipping details
-Perform multiple duties other than assigned duties as needed
-Work with various law enforcement agencies with on property incidents January 2006 - April 2006, CSR, SEARS TELESERVICE
-Receive inbound calls for technician scheduling
-Up sale service
-Transfer non tech call to appropriate department
-Keep all calls under 3 minutes.
-Resolve all non-technician calls with 1 call.
-Assist customer with various service issues.
September 2005- January 2006 Manpower of Houston
- Report to assigned client.
- Report daily work schedule to Manpower.
- Perform general labor for assigned client.
May 2004-September 2005 SECURITY OFFICER, CAPITAL AREA SECURITY
- Monitor traffic flow at Huston Tillotson University.
- Create Daily Activity Reports.
- Insured proper I.D&are utilized.
- Communicate activities with both Capital Area Protection and Campus police.
- Login guest and contractors.
- Stabilize all campus activity at scheduled times. Monitor campus for possible safety hazards.
-Secured all business doors during off hours.
-Patrol Dorm areas
-Assured parking areas not utilized by unauthorized persons. February 2000-May 2004 SECURITY OFFICER, ANGEL SECURITY
- Monitored and secured any given assignment.
- Interacted with various departments in a given assignment for any additional business opportunities.
- Trained new security officers in policies and procedures for both employers as well as clients.
- Submitted detail DAILY ACTIVITY REPORTS (DAR) with any information that may be critical for the clients day-to-day business.
- Communicated new policies and procedure to fellow officers, supervisors, as well as management team of any given post.
- Maintained all security and safety rules of the employer as well as the client.
-Posted at Capitol Metro and Fill in for Borden Milk Company. October 2000- October 2003 CUSTOMER SERVICE MANAGER, SITEL CORPATION
- Acted as a liaison between GM dealerships and GM customers
- Submitted daily reports of common concerns of customers that may be used to better enhance the services provided by General Motors
- Assisted General Motor?s dealers with submitting proper paper work for refunds, sales incentives, recall notices, and special order vehicles.
- Assisted customer with clarification of available warranties of their vehicles.
- Assisted trainers with new hires training
- Contacted customer with information regarding RECALL notices.
- Assisted customer with names and locations of dealers in a given area.
- Updated customer and dealers of changes in General Motor?s policies and procedures.
- Submitted daily customer feed back to General Motor?s management.
- Data entry of all customers and dealer interactions. April 1995-May 2000 INSIDE SALES MANAGER, YELLOW FREIGHT
- Maintained customer database.
- Provided customer with rates, available discounts, and tracking of shipments.
- Submitted applications for discounting programs.
- Assisted customer with classification of freight for proper rates.
- Probe customers in a given territory for any additional business opportunities.
- Provided field managers with leads and updates that may have enhanced productivity and sales revenue.
- Maintained database with customer shipping patterns as well as competitors pricing programs.
- Assisted with new hire training.
- Provided customers with up to date information of NAFTA packaging and shipping requirements.
- Liaison between inside sales employees and Yellow Freight management. May 1992- April 1995 Sales Manager, J.C. PENNEY INSURANCE
- Informed new hires of J.C. Penney Insurance policies and procedures.
- Monitored sales representatives for quality assurance.
- Updated and maintained customer database.
- Advised customer of current standing of policies.
- Daily sales report for a group of 15 representatives.
- Assisted with representative workshops.
- Communicated sales patterns to upper management. Show quoted text
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**********@*****.***
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