AMANDA HODGES

adq2nz@r.postjobfree.com 703-***-**** Fredericksburg, VA 22401

Professional Summary

Dependable seasoned profession with 22 years of administrative expertise and office management experience. Effective communicator collaborating with diverse employee populations and executive leaders to achieve organizational goals. Client-driven with strong mindfulness for Customer Service. Solutions oriented analytical person with natural abilities to innovate, create and think outside of the box in achieving business operational goals. Commitment to excellence.

Professional Experience

NACS, Alexandria, Virginia 04/2000 – Current

Administrative Specialist

• Manage front desk operation to ensure that incoming calls are routed to the appropriate department.

• Address customer inquiries by providing timely, accurate and concise information.

• Contribute to customer service goals by building rapport and consistently delivering an optimal customer experience

• Communicate effectively in both oral and written formats

• Administrative duties, filing, faxing, assist with variety of clerical duties.

• Identify, monitor, correct and track data entry errors.

• Complete accurate & efficient data entry and database updates to support business operations daily.

• Provide administrative support to area employees by managing all planning associated with shipping Federal Express packages, making travel arrangements.

• Manage corporate message center for employees

• Communicate general company information to inquiring customers to project positive company image.

• Work on preparing mailing packets for membership.

• Work collaboratively with meeting dept to implement annual show projects as needed. Education and Training

Northern Virginia Community College Alexandria, VA Coursework in Business Administration