Customer Service Medical Billing
Resume:
Allenia Lipscomb
Warren, MI **092
***************@*****.***
Objective:
Customer service professional seeking a management role. Skilled in training staff and establishing Rapport with clients. Self- motivated with exceptional communication and technical abilities. Qualified Leadership qualities and also have the capability to receive direction and execute tasks efficiently. Skills:
• Proficient with Microsoft Office Suite
• 2 years’ experience in service desk role
• Proficient in customer account software
• Type 60 WPM
• High customer service standards
• Proficient in windows 7 software/ active directory
• Ticketing support system experience
• Proficient in “log me in” programing
Experience:
Associa Kramer Triad/Client Communication Specialist April 2019-Current
● Primary focus to open front office by 8:30 am daily
● Provide the morning reports of all managers schedules in all three offices
● Take inbound calls and make outbound calls to assist homeowners with payments, and maintenance request
● Assist with daily emails for maintenance request and complaints
● Assist managers with homeowners meetings
● Assist with daily walk-ins
● Lock up office daily at 5:00
Kelly Services/ Comerica Bank
June 2018-March 2019
● Primary Focus was to work with Commercial accounts
● Assist with turning on business alerts for all cardholders
● Check Transactional history
● Ensure that there was no Fraud on accounts
● Close accounts
● Respond to emails in a professional manner
● Set up conference calls
Office Team/Artvan- Sales Representative Warren MI March 2018-June 2018
● Take orders via phone, internet and email
● Check shipping
● Process Refunds/ Exchanges
● Work with Shipping companies to ensure items were picked up and delivered
● Keep track of how many sales were made weekly
Office Team/Prize-Logic- Customer Service Representative Southfield MI. September 2017- February 2018
● Internet Based Company
● Processing submissions for customers with rebates
● Updating customers on Gift status
● Reissuing Checks and or Lost gifts
● Respond to customers in a timely manner while providing excellent customer service Spectrum Business Class- Team Manager Troy Mi.
October 2016- June 2017
• Own recruiting, training, and preparing agent’s with strategic plans to ADT/Spectrum Business Class- Business Consultant Troy Mi. October 2015- October 2016
• Assist with training candidates and preparing materials for multiple campaigns
• Participating in daily huddles and meetings to share ideas and elaborate on great sales practices.
• Providing analysis for small businesses to accommodate their telecommunication needs. Associated Community services- Sales Representative Southfield Mi. September 2014- May 2015
• Provide customer service to future donors.
• Cold calling, explaining to potential donors how the charity helps receive donations for Breast Cancer Society.
• Showcase the benefits in helping those affected by Breast Cancer. Show Compassion and assertiveness To obtain maximum goals.
Minacs/ Western Union Farmington Hills, MI
June 2013- March 2014
● Taking inbound calls
● Processing payments for customer’s utility bills
● Wiring Money
● Provide excellent customer service
TCF Bank Eastpointe, MI
August 2011-March 2012
● Cash and deposit checks
● Run Cash Advances
● Assist with Customers Accounts
● Get them over to Bankers Needs If they need to open an account
● Assist with drive through
● Balance Teller Drawer at the end of Shift
Education:
US Career Institute (College) - Medical Billing August 2007-March 2008 Denby Technical Preparatory (High School)General Studies 2007
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