Customer Service Beverage Manager
Resume:
Work History
Food & Beverage
Operation Manager
Monserrat
Saenz
Contact
Address
Las Vegas, NV, 89178
Phone
************@*****.***
Skills
Operations management
Staffing and scheduling
Complaint resolution
Staff training and
development
Leadership
Portion control
Cleanliness
Kitchen equipment
operation and maintenance
Safe food handling
Workflow planning
Customer service
Committed and hardworking Food & Beverage Manager with 15 years of experience directing quick service and full service experience. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.
Supervisor
TravelCenters Of America LLC, Las Vegas, NV
Resolved challenging customer complaints to full
satisfaction, promoting brand loyalty and maximizing repeat business.
Developed, implemented and managed business
plans to promote profitable food and beverage
sales.
Applied knowledge of previous supply needs and
forecasted business levels to estimate required
supplies.
Spearheaded regular maintenance and repair
operations to keep building and equipment in peak
condition.
Supervised food preparation stations to observe
hygiene and taste quality of food served to
customers.
Created and implemented policies to achieve
customer satisfaction and maintain food service
standards.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties. Effectively managed payroll and timekeeping,
including completion of proper paperwork for new
hires and terminations.
Reconciled cash and credit card transactions to
maintain accurate records.
Conducted health, safety and sanitation process
evaluations to identify and remedy any violations
immediately.
Met, greeted and encouraged feedback from
customers and used feedback to implement positive
changes within restaurant.
2002-05 -
Current
First Aid/CPR
Languages
Spanish
Purchased adequate quantities of necessary
restaurant items, including food, beverages,
equipment and supplies.
Correctly calculated inventory and ordered
appropriate supplies.
Maintained safe working and guest environment to
reduce risk of injury and accidents.
Food & Beverage Operation Manager
HMSHost Corporation, Las Vegas, NV
Prevented food spoilage by monitoring dates,
rotating stock and following proper storage
procedures.
Strictly followed sanitation and food safety
guidelines as required by regulatory agencies and
company.
Kept supplies in sufficient stock by assessing
inventory levels and reporting lower stock items.
Maintained clean, trash-free workspaces to
maximize productivity and safety.
Monitor and maintains quality control and brand
standards
Scheduling and labor control in conjunction with
sales
Greeted customers to fulfill requests and answer
questions, focusing on providing the best costumer experience
Maintained high standards of food quality by
reviewing shipments, overseeing preparation and
monitoring food safety.
Reviewed pricing and ordered food ingredients,
kitchen appliances and supplies.
Set and enforced performance and service
standards to keep consistent, high-quality
environment devoted to customer satisfaction.
Organized and oversaw food service training to
educate employees on various tasks, including
resetting tables, relaying orders to cooks and
upselling food and beverages.
Inspected preparation and storage equipment
regularly to assess and maintain performance for
cost-effective, safe operations.
2007-01 -
2020-03
Education
Certifications
Managed employees throughout preparation and
service
Assisted team in meeting sales, stock loss, labor
objectives and margin goals to increase profitability. Maximized quality assurance by completing
frequent checks of line.
Motivated staff to perform at peak efficiency and
quality.
Coordinated and organized all restaurant inventory. Maintained kitchen cleanliness and sanitation
through correct procedures and scheduled cleaning
of surfaces and equipment.
Resolved customer complaints involving food or
beverage quality and service.
High School Diploma
Colegio Sagrado Corazon - San Jose, CR
1992-12 -
1992-12
First Aid/CPR Certified
ServSafe
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