Customer Service Office Assistant
Resume:
Simone Grace Sharpe
Receptionist/ Administrative Assistant
Houston, TX 77069
******************@***********.***
An Office Assistant/Reception position that requires a professional attitude and Appearance, with the innate ability to organize, strong Computer, written and oral communication. With a friendly and professional demeanor.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Receptionist/Office Assistant
Best Choice Anesthesia/ Billing Group - Houston, TX August 2020 to Present
Heavy telephones, payments, Quotes, All mail correspondence, electronic, billing, faxing, scanning, creating & updating accounts. Verifying Insurance,. communication with insurance companies, assisting with supplying pre-op instructions. And day to day office duties. Patient Care Technician
Outreach Services - Houston, TX
March 2020 to Present
Assist the client with bathing and hygiene. Clean, Cook, Administer medication by injection, Take patient to doctor appointments and errands.
Receptionist
Call Experts - Charleston, SC
June 2017 to March 2020
Answer and transfer calls throughout the, take messages, schedule conference calls for various physicians and hospital staff. Patching, dispatching calls, after hour answering service for 300+ clients. Office Manager
Chameleon Medical LLC - Rockaway Beach, NY
January 2006 to March 2017
• Orthopedic Services.
• Provide customer service to over 300 clients daily.
• Receive inventory, stock and maintained records for reorders.
• Opened new accounts and provided daily customer service.
• Scheduled and maintained vacation and sick leave.
• Maintained appointment calendar for CEO.
• Set up meetings and conferences.
• Arrange all travel Itineraries.
• Payroll
Front Desk/Operator
Holiday Inn Bayside - San Diego, CA
May 2006 to June 2013
* Greet Guest promptly/ give information, Heavy Telephones/ Dispatch, All area of customer service, Reservations, Cash handling, Data Entry, Filing, Spreadsheets, . Unit Clerk
Naval Medical Center - San Diego, CA
April 2000 to December 2005
* Reception in Same Day Surgery ward.
* Staffing coordinator, Heavy Medical Coding/Charting
* Admissions, Discharge and Patient transport.
* Computerized Surgery Scheduling, Appointment setting.
* Answer and transfer call throughout hospital.
* Communicate with Physicians/Surgeons
* Managed/Order all requests for supplies
Education
Technical College in Health care Administration
Ashford University - On line
September 2011 to June 2013
4 years of college in Healthcare Admin. Phlebotomy, billing & Coding. Ashford University, Nordstrom Business Inst. - San Diego, CA March 2000 to January 2010
General Education in General
Samuel F.B.Morse High - San Diego, CA
September 1979 to June 1981
Certification
Edutek Professional College - San Diego, CA
Certification in Medical Assistant, Phlebotomy, Coding, Billing. Nordstrom Business Institute - San Diego, CA
Professional College in Healthcare Administration
Ashford University - San Diego, CA
Skills
• Bilingual
• Microsoft Excel
• Microsoft Office
• Payroll
• Sales
• Filing
• Marketing
• Phlebotomy
• Microsoft Word
• Microsoft Outlook
• Transcription
• ICD-10
• Transcription
• HIPAA
• ICD-9
• Triage
• Epic
• Documentation review
• Spanish
• English
• Communication skills
• EMR systems
• Front desk
• QuickBooks
• CPT coding
• Medical office experience
• Computer operation
• Phone etiquette
• Medical records
• ICD coding
• Medical scheduling
• Administrative experience
• Time management
• Cooking
• Data entry
• Medical coding
• Quality assurance
• Patient care
• Clerical experience
• Medical billing
• Accounts payable
• Windows
• Medical terminology
• Insurance verification
• Vital signs
• Office experience
• Anatomy knowledge
• Customer service
• Experience administering injections
• Hospital experience
• Medication administration
Certifications and Licenses
Medical Billing & Coding
Present
Certified Phlebotomy Technician
Present
Medical Assistant
Present
Medical Assistant
Present
CPR instructor
December 2022
Assessments
Attention to Detail — Completed
May 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Scheduling — Completed
April 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed
Verbal communication — Highly Proficient
May 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Filing & organization — Proficient
August 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient
Electronic health records: Best practices — Highly Proficient May 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient
Front desk agent (hotel) — Highly Proficient
February 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
February 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Written communication — Completed
April 2022
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Completed
Office manager — Completed
April 2021
Scheduling and budgeting
Full results: Completed
Attention to detail — Completed
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Medical receptionist skills — Familiar
April 2022
Managing physician schedules and maintaining accurate patient records Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Adept in all areas of office Management, to include planning and scheduling of meetings, travel,
& office procedures. Operation of office equipment: Multi-lined telephones, copier, All courier services/postal machines.
Advanced with spreadsheets, Microsoft Office, Excel, Word, WordPerfect Quick Books, and Windows Vista, with specialized customer service training.
Contact this candidate