Bank Officer Customer Service

540-***-**** *****************@*****.***

Hard Worker, Enterprising, Articulating, Detail Oriented, professionally consistent, quick learner. Works well alone or as part of team. Technically proficient in Microsoft outlook, windows, Excel, Word, Power Point.

Analytical and logical, a lateral thinker and problem-solver that uses creativity and a positive response to pressure to generate effective solutions geared to time-sensitive deadlines.

An organizer and forward planner who relishes challenges and demonstrates adaptability and versatility within fluid, ever-changing and demanding situations

PROFESSIONAL EXPERIENCE

M&T Bank

Universal Banker 07/2021-02/2022

Executed customer transactions, including deposits, withdrawals, money orders, checks, and loan payments

Completed special procedures for customers such as ordering new checks, stopping payments, changing PINS, and investing fraudulent transactions

Answered phone inquiries on banking products including checking, savings, CD’s, decent matters, loans, and lines of credit

Provided high level of customer service through friendly approach, professionalism, and timely assistance with customer transactions

Always willing to grow understanding of banking products and services, via training classes and seminars offered to employees

Assisted customers and remain poised and professional even in high stress situations, especially when dealing with upset customers

Identified sales opportunities and refer customers to branch partners in financial services

Offer dedicated services during entire transaction, improving bank satisfaction and ratings

Created strategies to develop and expand sales of services to existing customers, as well as new customers, which resulted in meeting sales goals and bring revenue to the company

Sun Trust, Fredericksburg VA

Universal Banker 01/2020-05/2021

Executed customer transactions, including deposits, withdrawals, money orders, checks, and loan payments

Completed special procedures for customers such as ordering new checks, stopping payments, changing PINS, and investing fraudulent transactions

Answered phone inquiries on banking products including checking, savings, CD’s, decent matters, loans, and lines of credit

Provided high level of customer service through friendly approach, professionalism, and timely assistance with customer transactions

Always willing to grow understanding of banking products and services, via training classes and seminars offered to employees

Assisted customers and remain poised and professional even in high stress situations, especially when dealing with upset customers

Identified sales opportunities and refer customers to branch partners in financial services

Offer dedicated services during entire transaction, improving bank satisfaction and ratings

Trained 4 new employees within the last year of employment

Created strategies to develop and expand sales of services to existing customers, as well as new customers, which resulted in meeting sales goals and bring revenue to the company

Wells Fargo, Spotsylvania VA 2017 – Present

Teller

Demonstrated outstanding customer service, resolved customer concerns and helped build customer loyalty.

Helped assistant manager with administrative jobs.

Mentored and coached new bank tellers.

Performed as a team member in cross-selling bank products to customers at every opportunity to meet sales goals regarding accounts, credit cards, and loans

Managed my personal goals aside from the companies, for example, 100% customer service surveys and achieving referral production

Promoted the benefits of our company's products rather than the basic information in order to build a better relationship with customers and match them with a product based on their own individual needs

Performed as a team member in cross-selling bank products to customers at every opportunity to meet sales goals regarding accounts, credit cards, and loans

Managed my personal goals aside from the companies, for example, 100% customer service surveys and achieving referral production

Promoted the benefits of our company's products rather than the basic information in order to build a better relationship with customers and match them with a product based on their own individual needs

Focused on customer service: quickly and effectively solved customer challenges while helping them find the right solutions for their banking needs. Made sure the customer felt at ease and appreciated by their banking facility, provided accurate & appropriate information to customer inquiries.

Trained fellow team members on how to improve customer service interactions

Maintained up to date records & reports at all times to ensure accurate auditing; led document audits, regularly exceeding audit interview expectations.

Created & maintained team break/lunch schedules

RED ROOF INN, Culpeper, VA

Assistant Manager 2015 – 2017

Planning and organizing accommodation, catering and other hotel services;

Promoting and marketing the business;

Managing budgets and financial plans as well as controlling expenditure;

Maintaining statistical and financial records;

Setting and achieving sales and profit targets;

Analyzing sales figures and devising marketing and revenue management strategies;

Recruiting, training and monitoring staff;

Planning work schedules for individuals and teams;

Meeting and greeting customers;

Dealing with customer complaints and comments;

Addressing problems and troubleshooting;

Ensuring events and conferences run smoothly;

Supervising maintenance, supplies, renovations and furnishings;

Dealing with contractors and suppliers;

Ensuring security is effective;

Carrying out inspections of property and services;

Ensuring compliance with licensing laws, health and safety and other statutory regulations.

1st Virginia Bank, Culpeper, VA

Lead Teller 2000 - 2004

Prepare weekly Teller work schedules and assignments to ensure staffing coverage at all times; approve timesheets.

Provided daily supervision, coaching, and training for all Tellers within a branch to encourage and ensure branch goals are met.

Assisted Tellers with out-of-balance reconciliations ensuring appropriate corrections are made.

Responsible for collaborating with the Branch Manager in regards to the Performance Management cycle for all Tellers.

Participated in monthly conference calls to keep the team informed of all operational, procedural or policy changes.

Performed paying and receiving functions within established authorities.

Place hold on deposits as necessary.

Identify red flags to detect fraud and prevent losses to the Bank.

Balance cash each day according to established schedule and performance standards.

May remove deposits from the ATM and night depository as well as open, replenish or balance branch’s ATM according to established schedule.

Research and respond to customer inquiries regarding basic account information as needed.

Promote and sell the bank’s products and services such as cashier’s checks, traveler’s checks, and savings bonds.

Participate in the Bank’s Customer Relationship Profitability Management Program (CRPM) by identifying customers’ needs and refer to other branch teammates as well as other lines of business such as Mortgage, Investments, Insurance, Small Business, and Commercial Lending.

May provide assistance to branch leadership during peak periods or staffing emergencies.

Compile reports as needed.

Adhere to all applicable laws and regulations governing bank operations.

Wachovia Bank, Charlottesville, VA

Lead Teller 1996 – 2000

Provided account services to customers by receiving deposits and loan payments, cashing checks, processing savings withdrawals, recording and processing night and mail deposits.

Completes additional duties, including cashier's checks, money orders, currency and coin (sort, count, wrap), loan advances, cash advances and vault entries.

Verifies the customer’s identity, signatures, endorsements, account balances and the authenticity of all transactions before processing transactions and releasing funds.

As appropriate, requests assistance from a bank officer or Teller Supervisor on large transactions to ensure the transaction is processed according to established procedures.

Per bank policy, places necessary holds on accounts for uncollected funds.

Maintains sufficient cash drawer funds (within policy limits) to provide timely customer service.

Accurately balances cash drawer and vault at the end of each business day.

Documents large cash transactions according to established procedures.

Balanced and refill ATM cassettes as needed.

Assisted with ATM calls as needed.

Promoted our products and services by actively engaging in cross-selling opportunities.

Demonstrated a willingness to exceed customer expectations for prompt, friendly and efficient service.

Proactively works with the Retail Manager and Teller Supervisor to improve teller process and procedures.

Worked in conjunction with Teller Supervisor to develop training materials and conduct training sessions for new and existing Tellers.

Assisted the Teller Supervisor with employee performance plans and performance reviews. Handles personnel matters, with the assistance of the Teller Supervisor and Human Resources, including recommendations on hiring, promotion and termination of personnel.

Promoted the bank's mission, vision, core beliefs and bank culture.

Complied with the various banking policies and procedures.

Contact this candidate