Westchester Hospital Northern
Resume:
Charlotte Hutchison
Valhalla, NY
************************@***********.***
Ambitious, personable, organized, and responsible individual with solid medical experience. Strong administrative background, service driven, care and attention to all served. Extensive clinical and healthcare knowledge that will transition to your team seamlessly. Authorized to work in the US for any employer
Work Experience
Sr. Business Liaison Northern Westchester Hospital Emergency Department
2016 to Present
Senior Business Liaison Written Self-Assessment
• Constantly looking to improve the Business Liaison position
• Selected to sit and offer feedback on the BEE-Mindful Council. With this also educate ED staff on the cart and its resources for the special needs community as well as very anxious children and those who can not communicate normally (this is done with the PEC system)
• Consistently aiding fellow employees in trouble shooting challenging registrations and insurance verifications
• Seeks to build positive relationships with fellow ED staff as well as all other departments in the hospital.
• Actively participate in the training and mentoring new employees to help them successfully complete the probation period.
• Fully capable of performing all BL tasks at a high level independently while also demonstrating the willingness to work as a team.
• Often assists other departments with registration troubleshooting as an evening employee due to registration being closed performing outside registrations proficiently and efficiently.
• Work to maintain workplace harmony amongst staff and always striving to cultivate positive professional relationships with fellow staff
• Ready and willing to preform and assist with tasks other than BL tasks to ensure patient/family members satisfaction for example warm blankets, bed adjustments and food and drink when appropriate.
• Offering suggestions for improvement to processes when appropriate
• Story***
One example of what I do with being on the BEE-Mindful Council There have been several times a special need person would come into the ED from a group home or with their families. There was this one little boy who I heard screaming and went to the room to introduce myself and explain about the BEE-Mindful cart and asked mom if she thought anything would help her child. She was almost in tears because she has never been to a hospital that takes the time to help ease the anxiety of both her and her child. We did use the weighted blanket and the pillow that when hugged vibrates and grounds the child. With this the team was able to successfully but a line in this child without other restraints. This is only one of the samples to provide a glimpse into the power of transforming a patient experience for the better.
I strongly feel that I exemplify many qualities and characteristics of a Senior Business Liaison and I humbly submit my request for your approval
Charlotte Hutchison
Business Liaison
**********@*********.***
Senior Medical Assistant
Pediatric Pulmonary and Sleep Medicine
2009 to 2015
Chiropractic Assistant
Integral Health Chiropractic
2007 to 2009
Education
Bachelor of Science in Healthcare Administration
Kaplan University-Davenport Campus - Illinois City, IL September 2016 to May 2018
Master of Science in Healthcare Administration and Management Kaplan University
Associates in Applied Science in Medical Assistant Management College of Westchester
Skills
• Hospital Experience
• Medical Records
• EMR Systems
• Healthcare Management
• Customer service
• Front desk
• Office manager experience
• Practice Management
• Insurance Verification
• HIPAA
• Medical Terminology
• Medical Scheduling
• Medical Office Experience
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