Joyce Zhang

**** ******* ****, *********, **. V*X 0H7

(C) 778-***-****

(E) adq2iy@r.postjobfree.com

Professional Summary

I am a responsible and experienced candidate who focuses successfully at multi-tasking and delivering prompt and friendly service to all customers.

I have a positive attitude and strong interpersonal communication skills

I have strong customer service skills and able to communicate with clients both in person and/or digitally via Zoom, Slack, What’sApp, etc.

I am sophisticated in foundation computer skills, such as MS, Adobe XD, Sketch and Visual Studio Code, Figma, Wordpress, Wix and Shopify

Masterly apply Word, Excel, Power Point, Outlook and Internet Research

Assoicate Adobe Photoshop, Adobe Illustrator and Adobe Indesign,, Adobe After Effects, Adobe Pr video editing skills, Clickup (CMS system)

I am able to relocate.

Portfolio

https://zhangrongyc.myportfolio.com/

Work Experience

01/2022 – Current Epic Semiconductors Inc.

Web Graphic Designer/social media coordinator

Design website, logo, marketing materials, to keep consistent with branding identity

Attend meetings, collaborating with team members on project updates, direction, and strategy plans

Create, organize and send daily progress reports for improved efficiency.

Create engaging text, image and video content

Develop an optimal posting schedule, considering web traffic and customer engagement metrics on the social media platforms, including Facebook, Instagram, LinkedIn, Twitter, and Tiktok.

Report on online reviews and feedback from customers and fans

07/2021 – 10/2021 Conquer and Win

Web Designer

Discuss requirements and/or project progress using Slack

Design engaging and responsive web pages through Wordpress

Improve SEO of the website

Ensure website function and stability across devices i.e. desktop, mobile, tablet

Communicate with the web hosting company and/or the Theme technicians to solve some tech issues

04/2021 - 06/2021 Dealuse Technology

Graphic Designer and New Media Editor

Create posts and engage in creative writing to advertise company events and promotions

Maintain social media pages, and engage with customers through social media

Design and edit layout of graphic images and artwork

Discuss with the team and the director to identify the tasks and solve the problems.

09/2021 – Current Low Entropy Foundation

07/2021 – Current Community and Development Sustainability (CDS) of Kenya

11/2020 – 12/2020 Higher Education Training for Teachers

Web Designer (Volunteer)

Communicating with clients to identify their needs and wants

Develop mockups and prototypes that clearly illustrate how sites function and look like

Writing and editing content

Designing webpage layout

Determining technical requirements

Presenting initial design ideas to clients

Proofreading content and make changes where necessary

Updating websites

Solving Code problems

01/2020 – 09/2020 Ecopaq Enterprises Ltd.

Office Administrator

Welcoming visitors and directing them to the relevant office/personnel.

Carrying out clerical duties such as answering phone calls, responding to emails, and preparing documents, including office correspondence, memos, resumes, and presentations.

Coordinating and managing appointments, meetings, and the conference room schedule in order to prevent duplicate bookings.

Performing bookkeeping tasks such as invoicing, monitoring accounts receivable, and budget tracking.

Maintaining general office files, including job files, vendor files, and other files related to the company’s operations.

Purchasing office supplies, equipment, and furniture.

Overseeing the maintenance of office facilities, and equipment.

Performing other relevant duties when needed.

02/2018 – 12/2019 Maxim’s Bakery

Assistant Store Manager

Report to the bakery manager and assist in managing the overall operations of the bakery department

Assist the store manager in the implementation of all bakery programs, ordering, receiving, inventory, merchandising and displays, work schedules, staff training and coaching, quality, service, cleanliness and safety standards.

Answer customers’ inquiries

Answer phone calls

Fax and notice the cake department of any orders from customers

Package baked goods

Keep the working area clean and organized

09/2016 – 02/2018 Perfect Match Co. Ltd.

Retail Assistant Manager

Recommend merchandise based on individual requirements

Support with manager with ordering and recording inventory

Answer customers’ queries and concerns

Assist in opening and closing cash registers, perform tasks such as counting money, separate charge slips, balancing cash drawers and making deposits.

Maintain sales records for inventory control

In charge of training new employees

01/2015 - 02/2015 Royal Roads University - Victoria, BC

Education Assistant/ Tutor (Seasonal)

Lead group study sessions with the undergraduate tourism program university students to achieve academic success

Help undergraduate students with their time management and exam studies' skills in a scheduled two months period session

Make power point slides and teach the students in a scheduled classroom.

Answer questions on-line

Education

2019 – 2020 Emily Carr University – Vancouver, BC, Canada

UX/UI Design Certificate

2016 Royal Roads University - Victoria, BC, Canada

Master of Tourism Management:

Tourism, Travel, Hospitality, Recreation, Food and Beverage

2013 Thompson Rivers University - Kamloops, BC, Canada

Bachelor of Tourism Management:

Tourism Management

Contact this candidate