Customer Service Sales Associate
Resume:
Monique Lawrence
Sales Associate/ Customer Service
Florida City, FL 33034
*******************@*****.***
• Profit-minded Sales Professional with demonstrated success driving sustained revenue by working and connecting with customers. Industrious sales professional with solid history of surpassing objectives by promoting products while demonstrating enhanced people skills. Talented at generating leads and closing high-volume sales.
• Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.
• Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
• Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
• Self-motivated outside sales professional experienced in both technical and non-technical, fast- paced team environments. Relationship building and closing expert.
• Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.
• Resourceful Sales Agent skilled in convincing, persuading and closing sales deals.
• Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
• Territory Sales Representative driven to create new customers within short amount of time. Motivated to generate and increase sales while delivering top-notch customer care.
• Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.
• Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Business Owner
WMIA Beauty - Homestead, FL
August 2021 to Present
Fashion, Fulfilling customers orders, customer communication, Networking etc Sales Associate
Home Depot Associate - Pinecrest, FL
February 2019 to Present
• Supervised floor sales
• Supervised cashiers and register transactions
• Worked in sales, selling In stock items, installations, measures
• Greeted customer
• Offered knowledge about Installations, in store items
• Communicated with customers over the phone
• Entered customer information into the computer
• Received and filed online orders
• Completed in-store purchases
• Handled in-store returns
Sales Associate/Customer Service Representative
The Home Depot - Pinecrest, FL
February 2019 to Present
• Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
• Increased sales by offering advice on purchases and promoting additional products.
• Maintained records related to sales, returns and inventory availability.
• Recommended accessories and complementary purchases to boost revenue.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to build rapport and loyalty.
• Prepared merchandise for sales floor by pricing or tagging.
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
• Provided positive first impressions to welcome existing, new and potential customers.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer questions about sizing, accessories and merchandise care.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Processed product returns and assisted customers with other selections.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Solved customer challenges by offering relevant products and services.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
• Enhanced product presentation and promotional material displays, working alongside retail representatives.
Customer Service
Alorica - Cutler Bay, FL
December 2017 to February 2019
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Processed customer adjustments to maintain financial accounts.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Collected and analyzed customer information to prepare product or service reports.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Recorded account information to open new customer accounts.
• Recommended products to customers, thoroughly explaining details.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services and company information.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Improved overall efficiency Number% by anticipating needs and providing outstanding support.
• Effective liaison between customers and internal departments.
• Cross-trained and backed up other customer service managers.
• Processed Number invoices each weeks and mailed documentation to clients.
• Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in business.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
• Investigated and resolved customer inquiries and complaints quickly.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Implemented and developed customer service training processes.
• Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
• Trained staff on operating procedures and company services.
• Surpassed sales goals through implementation of effective marketing strategies.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Investigated and resolved accounting, service and delivery concerns.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Managed timely and effective replacement of damaged or missing products.
• Facilitated inter-departmental communication to effectively provide customer support.
• Cross-trained and provided backup support for organizational leadership.
• Delivered prompt service to prioritize customer needs.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Educated customers about billing, payment processing and support policies and procedures.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Promptly responded to inquiries and requests from prospective customers.
• Maintained up-to-date knowledge of product and service changes.
• Communicated professionally with colleagues, freelancers and clients.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
• Met customer call guidelines for service levels, handle time and productivity.
• Sought ways to improve processes and services provided.
• Responded proactively and positively to rapid change.
• Created and maintained detailed database to develop promotional sales.
• Promoted available products and services to customers during service, account management and order calls.
• Developed and updated databases to handle customer data.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Trained new personnel regarding company operations, policies and services.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Increased efficiency and team productivity by promoting operational best practices.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Provided ongoing guest service.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Sales Representative
Avon - Homestead, FL
November 2015 to December 2016
I also worked for Avon selling products and retailing and handling customers. I had to engage conversation and tend to their every need and making sure they are satisfied as a customer. Education
Small Business management and entrepreneurship
University of Phoenix-Online Campus
Skills
• Business Management (3 years)
• Business Development (3 years)
• Strategic Planning (3 years)
• Negotiation
• CRM Software (2 years)
• Management (3 years)
• Budgeting
• Human Resources
• Relationship Management (4 years)
• Salesforce (3 years)
• Financial Report Writing
• Public Relations (5 years)
• Branding (5 years)
• Forecasting (3 years)
• Project Management
• Pricing (4 years)
• Sales Management (3 years)
• Process Improvement (2 years)
• Marketing
• Account Management (2 years)
• Guest services
• Cashiering (3 years)
• PCR (3 years)
• Experience working with students
• Tutoring
• Packaging (3 years)
• B2B sales
• Typing (5 years)
• Business Analysis (4 years)
• Event Planning (3 years)
• Merchandising (2 years)
• Computer Networking (5 years)
• Product Development (4 years)
• E-Commerce (4 years)
• Profit & Loss (3 years)
• Research
Certifications and Licenses
Small Business management and Entrepreneurship
Present
I received a certificate from the University of Phoenix and I am certified to work for a business company or within a business setting or to open my own business. Assessments
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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