Customer Service Manager

MISTY LORES

*** ******* **, ***********, **, ****1 • 270-***-**** • ************@*****.***

Dedicated team member with excellent communication skills and a pleasant demeanor. Good listening skills combined with a detail-oriented and attentive nature. Efficient at accurately and quickly processing payments. To process customer payments efficiently, you should be able to operate cash registers and point-of-sale systems. Responsible Cashier with experience handling money, restocking merchandise, and assisting customers with product identification. Provide unrivaled support to effectively drive customer loyalty. Problem-solver with experience in customer service. Hardworking Cashier with a strong background in good environments, as well as a high level of accuracy and efficiency. Employee who is self-motivated and has a flexible schedule and availability. Organized and enthusiastic, with experience processing payments accurately and ensuring high levels of customer satisfaction in all interactions. Computer literate

High volume transactions

Customer direction

Cash drawer balancing

Shelf-cleaning

Coupons and gift cards

Excellent verbal communication

Customer service

Cash Handling

Coin counting

Cash register operations

Sales

Scanner operations

Bagging assistance

Criminal Justice - Associate of Science - 2014

Everest University - Fort Lauderdale, FL

Cashier - April, 2009 to December, 2011

Flying J Travel Center - Dade City, FL

Credit cards, checks, gift cards, and coupons were all processed by me. Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls. Trained team members to work as cashiers in accordance with company policies and procedures. Helped customers by answering their questions and completing their requests. Counted cash in the register drawer to keep the register balanced at the start and end of each shift. Efficiently and accurately processed a large number of transactions. Was in charge of arranging and stocking [Type] merchandise. Manager - February, 2011 to August, 2014

Arby's - Port Richey, FL

Organized revenue statements, shipment amounts and dates, employee schedules, and sanitation in the workplace. Promoted customer loyalty by resolving escalated conflicts to complete satisfaction. Was in charge of hiring and training new employees, as well as creating employee schedules. Am responsible for hiring and supervising employees in all available positions. Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement. Was in charge of opening and closing the store, as well as reconciling cash drawers and making bank deposits. Entered inventory sales into the weekly income report for the company. Professional Summary

Skills

Education

Work History

Cashier - October, 2015 to April, 2017

Kmart - Watertown, NY

Credit cards, checks, gift cards, and coupons were all processed by me. Immediately informed the manager of any accidents, injuries, or unsafe working conditions. Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls. Trained team members to work as cashiers in accordance with company policies and procedures. Learned how to deal with checks and credit cards.

Greeted customers with a smile and offered prompt and dedicated assistance. Provided attentive and skilled assistance to all customer needs. Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors. Placed orders for supplies and retail items and received them. CNA - December, 2017 to Present

Health Matters Inc. - Spring Hill, FL

Helped clients with laundry, meal preparation, and other duties. Offered emotional support to patients and their families, as well as instruction in healthy meal preparation, independent living, and disability or illness adaptation.

Drove the client to and from doctor's appointments and other related errands. Aided

Kept track of everything.

Completed required medical and program reports and maintained the medical records system, program filing system, and EHR following clinic standard operating procedures.

Keep all information about patients, families, and staff completely confidential. Oversaw routine activities such as medication and personal hygiene to ensure safety. Assessed

Maintained a clean and well-organized environment to promote client happiness and safety. Performs tasks such as health care, personal hygiene, housekeeping, and other related support services that are critical to the consumer's health. Assisted patients with daily chores and errands by transporting patients to appointments, cleaning personal spaces, and purchasing supplies. Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed. Led games and other activities to keep clients engaged. Kept the patient area clean, safe, and well-organized. Had a conversation

Helped disabled clients in any way I could to help them achieve independence and happiness. Assisted elderly clients with personal hygiene and other daily activities such as bathing, dressing, and incontinence care, among other things. Mopped floors, vacuumed, washed dishes, and did a variety of other household chores to help clients. Supervised team of 7 staff members.

Managed and led a team of 3 Retail Sales Associates. Completed manager training program.

Promoted to shift manager after only 3 months for exceptional performance. ServSafe

First Aid/CPR Certified

Salesforce

Accomplishments

Certifications

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