Customer Service General Manager

William Drees

***-***–**** *********@**********.*** Piqua, OH 45356

Summary William is a dedicated employee known for being punctual and pursuing employment options where good customer service and positive attitudes make a difference. Skills -Able to lift 100 lbs -Leadership -People skills -Quality assurance -PPE use

-Decision making -Critical thinking -Product testing -Food handling safety Experience 11/2010 - 10/2021

Smokehouse Operator at Conagrabrands (Troy, OH)

● Performed detailed inspections on equipment and products to ensure quality

● Loaded and unloaded ovens with various products

● Maintained correct, safe settings for temperature, humidity, and pressure during processing to consistently produce quality foods

10/2007 - 09/2010

Route Delivery Driver for Bon Appetit Bakery (Virginia Beach, VA)

● Drove truckloads to customer sites daily and completed the proper paperwork

● Reviewed routes and expected delivery time frames to determine the proper order of deliveries and anticipated delays

● Conducted cold calls to offer services to potential customers 05/2005 - 03/2007

General Manager Party Perfect Linen & Event Rentals (Virginia Beach, VA)

● Enhanced operational performance by developing effective business strategies, systems, and procedures

● Monitored supplies operations to verify quality, delivery schedule, and conformance to contracts

● Tracked monthly sales to generate reports for business development planning 12/1996 - 12/2003

General Manager at Taylor Party Plus (Norfolk, VA)

● Designed sales and services strategies to improve revenue and retention

● Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA standards

● Developed employee handbook, detailed job descriptions, and workflow plans to formalize operational systems and procedures

● Delivered exceptional client experience through hands-on leadership of associates and managers

03/1992 - 11/1996

Bar Manager at Clarion Resort Gold Key PHR (Virginia Beach, VA)

● Interviewed, hired, and trained staff to improve customer retention

● Restocked beer and liquor regularly after special events

● Maintained detailed inventory of bar supplies and stocked work areas

● Recommended food and drinks to patrons based on preference, pairings, and special promotions

● Controlled labor costs by adjusting workflows to align with anticipated customer demands

● Increased revenues by promoting additional products and revising menus

● Poured wine, beer, and cocktails for patrons

01/1986 - 02/1992

General Manager at Jaqua Party Rental (Piqua, OH)

● Strengthened branding initiatives and maximized outreach by overseeing acquisitions, events, & business development

Education Some College (No Degree) in Education Administration University of Dayton (Dayton, OH)

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