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Customer Service Care

Location:
Seattle, WA
Salary:
50,000
Posted:
May 15, 2022

Contact this candidate

Resume:

Jeremy M Adler

***** ********* *** ****

Everett, WA. 98204

adq2i4@r.postjobfree.com

360-***-****

To all those with Dick’s Sporting Goods whom it may concern:

I have been employed, part-time, at Columbia Super Range, for the last 4 years which has been a way to keep working and retain my business savvy.

As you may note I possess, multi stores, employee training mentoring, customer service, and administrative management. This is mostly in the Athletic Industry.

This experience has allowed me to maintain and grow business volumes as well as retain service management. I have successfully authored operational and metrics manual. I have more than several, years working, with associates to clients’ programs, which in the past has set me and my teams apart in the industry.

I firmly feel you will not anyone else with diverse background, innate talents, and a sense of humor.

As my interest level is quite high for this position, I respectfully chosen for an interview so I may be able to expound on what I have to offer your company.

I look forward to hearing from you as well becoming your newest team leader.

Regards,

Jeremy M Adler

Jeremy Mark Adler

12433 Admiralty Way

Apt. S-104

Everett, WA. 98204

adq2i4@r.postjobfree.com

360-***-****

CANDIDATE PROFILE:

A strong leader of people and client needs with more than 28 years of doing so

Manages with a sense of urgency and leadership

Puts a lot of weight in teaching and coaching team members utilizing a unique background and passion for customer care and company growth

Able to make solution deliver decisions, at many levels, with the utmost of confidence

EXPERIENCE:

PropertyRoom.com Kent, WA.

General Manager, Northwest 2014-2018

Contracted with several thousand police departments to sell their confiscated and found goods

We sold 3rd party goods through our proprietary auction site on several thousand unique hits daily

Oversaw 3 distribution centers which included 68 associates in pick, pack and inventory control

Wrote budgets and had P&L responsibility for fulfillment, sales and operations for all 3 centers

Managed all warehouse, sales and customer service functions such as will call and deliveries

Took a sell through percentage of 45% to more than 97% in less than 6 months

Doubled the value of each order through tight metrics control.

Made sure that all transactions were completed beyond the customers’ satisfaction

Enson Inc., Van Nuys, CA.

District Manager 2007-2012

Enson was an evolving line of athletic shops

Responsibilities included managing 6 stores in 3 states for grocery store district manager

Opened new stores and oversaw all operations of a staff of 150 including, managers, assistant managers, supervisors and hourly employees in a sales/service environment

Full P & L responsibilities for all 6 operations including EBITA

Charged with input into marketing strategies for my market share

Rewrote customer service, sales and operational criteria

Initiated daily contact with store managers for the purpose of budgeting and strategic planning

Managed all inventory control

Integrated a new UNIX based POS system

Budgeted for multiple store sales operations

Athletic Store, Inc. Dover, DE.

Assistant Manager 2003-2007

Responsibilities included managing this athletic store in dover for this store for this

1 Stores

Opened new market and oversaw all operations

Full P & L responsibility for my operation

Charged with input into marketing strategies for my market share and EBITA

Initiated daily contact with athletic store managers for the purpose of budgeting and strategic planning

Worked on the marketing strategies with other local management

Budgeted for my operations

Ski Store., Bellevue

Assistant Manager 1990-2003

Responsibilities included directing the operations of Ski within a Ski Assistant Manager perspective

Managed 1 Store

Charged with providing the highest level of customer satisfaction and awareness

Opened 1 Ski Shop

Initiated daily contact with inventory control groups for the purpose of budgeting and strategic planning

Managed the training team, and mentoring

EDUCATION:

Western Washington University US-Bellingham, WA

Bachelor’s in Business Administration Minor in Economics

Lean Manufacturing Training

TQM Certified

C.O.P.C. Certified

Author of customer service articles for Inc. Magazine and Business Week



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