Customer Service Care
Resume:
Jeremy M Adler
Everett, WA. 98204
*********@*****.***
To all those with Dick’s Sporting Goods whom it may concern:
I have been employed, part-time, at Columbia Super Range, for the last 4 years which has been a way to keep working and retain my business savvy.
As you may note I possess, multi stores, employee training mentoring, customer service, and administrative management. This is mostly in the Athletic Industry.
This experience has allowed me to maintain and grow business volumes as well as retain service management. I have successfully authored operational and metrics manual. I have more than several, years working, with associates to clients’ programs, which in the past has set me and my teams apart in the industry.
I firmly feel you will not anyone else with diverse background, innate talents, and a sense of humor.
As my interest level is quite high for this position, I respectfully chosen for an interview so I may be able to expound on what I have to offer your company.
I look forward to hearing from you as well becoming your newest team leader.
Regards,
Jeremy M Adler
Jeremy Mark Adler
12433 Admiralty Way
Apt. S-104
Everett, WA. 98204
*********@*****.***
CANDIDATE PROFILE:
A strong leader of people and client needs with more than 28 years of doing so
Manages with a sense of urgency and leadership
Puts a lot of weight in teaching and coaching team members utilizing a unique background and passion for customer care and company growth
Able to make solution deliver decisions, at many levels, with the utmost of confidence
EXPERIENCE:
PropertyRoom.com Kent, WA.
General Manager, Northwest 2014-2018
Contracted with several thousand police departments to sell their confiscated and found goods
We sold 3rd party goods through our proprietary auction site on several thousand unique hits daily
Oversaw 3 distribution centers which included 68 associates in pick, pack and inventory control
Wrote budgets and had P&L responsibility for fulfillment, sales and operations for all 3 centers
Managed all warehouse, sales and customer service functions such as will call and deliveries
Took a sell through percentage of 45% to more than 97% in less than 6 months
Doubled the value of each order through tight metrics control.
Made sure that all transactions were completed beyond the customers’ satisfaction
Enson Inc., Van Nuys, CA.
District Manager 2007-2012
Enson was an evolving line of athletic shops
Responsibilities included managing 6 stores in 3 states for grocery store district manager
Opened new stores and oversaw all operations of a staff of 150 including, managers, assistant managers, supervisors and hourly employees in a sales/service environment
Full P & L responsibilities for all 6 operations including EBITA
Charged with input into marketing strategies for my market share
Rewrote customer service, sales and operational criteria
Initiated daily contact with store managers for the purpose of budgeting and strategic planning
Managed all inventory control
Integrated a new UNIX based POS system
Budgeted for multiple store sales operations
Athletic Store, Inc. Dover, DE.
Assistant Manager 2003-2007
Responsibilities included managing this athletic store in dover for this store for this
1 Stores
Opened new market and oversaw all operations
Full P & L responsibility for my operation
Charged with input into marketing strategies for my market share and EBITA
Initiated daily contact with athletic store managers for the purpose of budgeting and strategic planning
Worked on the marketing strategies with other local management
Budgeted for my operations
Ski Store., Bellevue
Assistant Manager 1990-2003
Responsibilities included directing the operations of Ski within a Ski Assistant Manager perspective
Managed 1 Store
Charged with providing the highest level of customer satisfaction and awareness
Opened 1 Ski Shop
Initiated daily contact with inventory control groups for the purpose of budgeting and strategic planning
Managed the training team, and mentoring
EDUCATION:
Western Washington University US-Bellingham, WA
Bachelor’s in Business Administration Minor in Economics
Lean Manufacturing Training
TQM Certified
C.O.P.C. Certified
Author of customer service articles for Inc. Magazine and Business Week
Contact this candidate